Service Unit Leader – Growth, Ops & Customer Excellence

Schindler Lifts (Pty) Ltd (South Africa); Gauteng; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Schindler Lifts (Pty) Ltd (South Africa) invites a Service Leader to manage the Service Business Unit, delivering safe, reliable, high-quality service while developing people and expanding customer relationships.

You will oversee operations, ensure regulatory compliance, and optimize resources to meet financial and service targets; a degree and 5–7 years in service leadership are expected. SAP experience beneficial.

Qualifications

• Degree qualification in a relevant technical or business discipline.
• 5–7 years' experience leading a service business unit.
• Proven customer interface management.
• Experience in a management/leadership role.
• P&L responsibility experience.
• Knowledge of the Lift industry or Facilities Management.
• SAP experience beneficial.
• Strong decision-making and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Drive profitability and performance of the service unit.
• Oversee maintenance, repairs, call-backs and modernization activities.
• Lead, engage and develop service technicians.
• Build strong customer relationships and address concerns.
• Ensure service activities meet standards and regulatory requirements.
• Promote a strong safety culture and safe practices.
• Monitor service KPIs like reliability and response times.
• Optimize labour, scheduling and resource utilization.
• Oversee planning, site inspections and continuous process improvement.
• Maintain records and reporting on operations and staff.

Skills

Leadership

P&L management

Customer interface

Decision making

Communication

Problem solving

Deadline driven

Safety culture

Education

Degree qualification or equivalent in a relevant technical or business discipline

Tools

SAP experience beneficial

Job description

Schindler Lifts (Pty) Ltd (South Africa) invites a Service Leader to manage the Service Business Unit, delivering safe, reliable, high-quality service while developing people and expanding customer relationships.

You will oversee operations, ensure regulatory compliance, and optimize resources to meet financial and service targets; a degree and 5–7 years in service leadership are expected. SAP experience beneficial.