Service Supervisor Global Grade 10

Barloworld Equipment (Pty) Ltd; Springbok; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Barloworld Equipment (Pty) Ltd in South Africa seeks an experienced supervisor to lead a team of artisans in the maintenance and repair of earthmoving equipment. You will ensure safety, uphold OEM guidelines, and drive quality and warranty processes while developing the team.

Requirements include a Trade Test, 6+ years as Caterpillar mechanic post-apprenticeship, 4+ years Caterpillar component rebuild exposure, and strong reporting and leadership skills along with a valid driver’s license.

Qualifications

• Trade Test qualified in relevant trade (e.g., Diesel Mechanic/Earthmoving).
• Minimum of 6 years’ experience as Caterpillar general mechanic post-apprenticeship or learnership.
• Minimum of 4 years Caterpillar component rebuild experience with substantial troubleshooting exposure (post-qualification).
• Experience acting as a supervisor, team leader, or performing duties as a service planner.
• Computer literate (MS Office, SIS, ET, SAP, CRM) and good business writing skills.
• Applicable product knowledge and OEM warranty systems familiarity.
• Well-embedded component-specific technical knowledge and skills.
• Proven ability to produce technical reports and customer interactions.

Responsibilities

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment.
• Create a safe environment by performing daily risk assessments and toolbox inspections.
• Effectively communicate with team, management, and customers.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures, including warranty decisions and service warranty investigation.
• Resolve internal and external customer queries.
• Reporting of team KPIs and prospects.
• Development, performance management, and training of the productive team.
• On-the-job supervision and contamination control.
• Liaise with service management to ensure outputs are met and service audits pass.
• Support artisans with re-usability decisions and root cause analysis of component failures.
• Daily sign-off of service reports and control of productive time.
• Initiating jobs, quoting repairs and rebuilds, ordering parts, and booking labour per Caterpillar guidelines.

Skills

Leadership

Troubleshooting

Report writing

Communication

Customer interaction

Dyno testing

Caterpillar knowledge

Root cause analysis

Re-usability guidelines

OEM warranty systems

Education

Trade Test

Tools

MS Office

SIS

ET

SAP

CRM

Job description

Key Outputs

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components.
• Create a safe environment for all productive and non-productive employees by doing the following:
  • Ensure daily risk assessments are completed per artisan to control safety risks
  • Perform toolbox inspections
• Effectively communicate with team, management, and customers.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures, including warranty decisions and service warranty investigation.
• Resolve internal and external customer queries.
• Reporting of team KPIs and prospects.
• Development, performance management, and training of the productive team.
• Performance management of team – Balance Scorecard Management.
• Competency development of team (including 1-hour training).
• On-the-job supervision.
• Maintain a high level of contamination control and housekeeping.
• Liaise with service management to ensure that all outputs are met.
• Ensure outputs of service audits are achieved.
• Support artisans with re-usability decisions and root cause analysis of component failures.
• Daily sign-off of service reports and controlling of productive time.
• Effective control of work in progress:
  • Initiating jobs
  • Quoting repairs and rebuilds
  • Ordering parts
  • Dealing with suppliers on outside work required
  • Booking of labour according to Caterpillar guidelines
  • Closing jobs once repairs and rebuilds are completed

Qualification, Experience and Competencies

• Trade Test qualified in relevant trade (e.g., Diesel Mechanic/Earthmoving).
• Minimum of 6 years’ experience as Caterpillar general mechanic post-apprenticeship or learnership.
• Minimum of 4 years Caterpillar component rebuild experience with substantial troubleshooting exposure (post-qualification).
• Experience acting as a supervisor, team leader, or performing duties as a service planner.
• Computer literate (MS Office, SIS, ET, SAP, CRM) and good business writing skills.
• Applicable product knowledge.
• Well familiar with failure analysis and re-usability guidelines on components.
• Experienced troubleshooting and problem-solving skills on earthmoving equipment components.
• Well-embedded component-specific technical knowledge and skills.
• Familiar with dyno and hydraulic test bench operation and troubleshooting.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Good experience on Caterpillar machine and product knowledge.
• Excellent technical, interpersonal, and leadership skills.
• Display leadership potential (part of DAPS) – able to achieve results utilizing team talent.
• Valid driver’s license (Code B).
• Sound knowledge and experience of customer interaction.
• Competent in the Caterpillar re-usability guide process.
• Proven ability to produce technical reports.
• Understanding of OEM warranty systems, policies, and procedures.