Service Section Manager Level 2 Workshop Global Grade 12

Barloworld Equipment; Middelburg; Presencial; ZAR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Barloworld Equipment in South Africa seeks an experienced Service Operations Manager to lead the service section, manage budgets and cost control, and provide strong technical support to the service team and customers.

You will oversee WIP, productivity, profitability and warranty processes, liaise with CAT support, ensure statutory compliance, and drive service excellence with SAP exposure.

Formación

• Matric or equivalent.
• B.Engineering (Mechanical or Electrical) degree, or Caterpillar-certified earth-moving technician.
• Basic management qualification beneficial.
• 10 years post Qualification experience as Technician, Supervisor, Foreman or Section Manager.
• Good understanding of machine operating systems.
• Well experienced in Machine Troubleshooting.
• 5 to 7 years business experience of which at least 3 years managing in a Service environment/customer interface.
• Good communication Skills, (written, verbal and presentation) skills.
• Effective negotiation skills.
• Ability to work independently, under pressure and meeting deadlines.
• Show initiative by thinking creatively.
• Good knowledge of Earthmoving equipment and relevant industry.
• High level of computer literacy (including relevant SAP exposure).
• Must be self Motivated and an effective leader.
• Have the ability to Influence.
• Good knowledge of Caterpillar components and relevant industry.
• Business development skills and knowledge.
• Strong technical background in equipment management.
• Financial management skills.
• Strategic management ability.
• Track record in leading / managing people in a team-based and participative environment.
• Exposure to business planning / budgeting processes and strategic planning processes.
• Good Customer relations.

Responsabilidades

• Manage service support staff, budget and perform cost control
• Provide technical support to service support technicians and service team
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Manage costing team and CRM/SAP related issues
• Manage the Warranty process and provide support to Warranty Technicians
• Manage Section’s Work in Progress, Productivity and Profitability
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem-solving
• Effective control of Work-in-Progress
• Perform site audits on equipment and resolve warranty related issues
• Liaise with CAT product support regarding technical issues and warranty related matters
• Ensure Section comply to Statutory compliance, Contamination Control standards, Service Operational Review and Service Excellence requirements.
• Prepare and oversee proposals to customers including audit reports, service work, upgrade work, outages scope of work and MS Project schedules
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem solving
• Effective control of Work-in-Progress

Conocimientos

Leadership

Customer relations

Negotiation

Communication skills

Budgeting and cost control

SAP exposure

Troubleshooting

Educación

B.Engineering (Mechanical or Electrical)

Caterpillar-certified earth-moving technician

Matric or equivalent

Herramientas

SAP

Descripción del empleo

Key Outputs

• Manage service support staff, budget and perform cost control
• Provide technical support to service support technicians and service team
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Manage costing team and CRM/SAP related issues
• Manage the Warranty process and provide support to Warranty Technicians
• Manage Section’s Work in Progress, Productivity and Profitability
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem-solving
• Effective control of Work-in-Progress
• Perform site audits on equipment and resolve warranty related issues
• Liaise with CAT product support regarding technical issues and warranty related matters
• Ensure Section comply to Statutory compliance, Contamination Control standards, Service Operational Review and Service Excellence requirements.
• Prepare and oversee proposals to customers including audit reports, service work, upgrade work, outages scope of work and MS Project schedules
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward

Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship

• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem solving
• Effective control of Work-in-Progress

Qualification, Experience And Competencies

• Matric or equivalent
• B.Engineering ( Mechanical or Electrical) degree , or must be a Caterpillar-certified earth-moving technician
• Basic management qualification beneficial
• 10 years post Qualification experience as Technician, Supervisor, Foreman or Section Manager.
• Good understanding of machine operating systems.
• Well experienced in Machine Troubleshooting.
• 5 to 7 years business experience of which at least 3 years managing in a Service environment/customer interface
• Good communication Skills, (written, verbal and presentation) skills
• Effective negotiation skills
• Ability to work independently, under pressure and meeting deadlines

Show initiative by thinking creatively

• Good knowledge of Earthmoving equipment and relevant industry
• High level of computer literacy (including relevant SAP exposure)
• Must be self Motivated and an effective leader
• Have the ability to Influence
• Good knowledge of Caterpillar components and relevant industry.
• Business development skills and knowledge.
• Strong technical background in equipment management.
• Financial management skills.
• Strategic management ability.
• Track record in leading / managing people in a team-based and participative environment.
• Exposure to business planning / budgeting processes and strategic planning processes.
• Good Customer relations.