Service Section Manager Level 2 Workshop Global Grade 12

Barloworld Equipment (Pty) Ltd; Middelburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Barloworld Equipment (Pty) Ltd in Mpumalanga seeks a Senior Service Manager to lead service operations for earthmoving equipment. You will manage the service support staff, budgets, and cost control, while delivering technical support and proactive warranty management.

The role emphasizes customer liaison, cross-functional leadership, and ensuring adherence to quality and safety standards, with strong SAP exposure and a track record in building productive customer relationships.

Qualifications

• Matric or equivalent.
• B.Engineering (Mechanical or Electrical) degree, or Caterpillar-certified earth-moving technician.
• Basic management qualification beneficial.
• 10 years post-qualification experience in technician/ supervisory roles.
• Good understanding of machine operating systems.
• Well experienced in machine troubleshooting.
• 3+ years in service management/customer interface.
• Good communication skills (written, verbal, presentation).
• Effective negotiation skills.
• Ability to work independently, under pressure and meet deadlines.
• Initiative and creative problem solving.
• Good knowledge of earthmoving equipment and industry.
• High computer literacy including SAP exposure.
• Self-motivated and an effective leader.
• Ability to influence and drive results.
• Knowledge of Caterpillar components and industry.
• Business development knowledge.
• Strong technical background in equipment management.
• Financial and strategic management abilities.
• Track record in leading people in team environments.
• Experience with business planning/budgeting and strategic planning.
• Good customer relations.

Responsibilities

• Manage service support staff, budget and cost control.
• Provide technical support to service support technicians and service team.
• Relationship building with external and internal customers.
• Proactively liaise with Principal to resolve problems and build relationships.
• Manage costing team and CRM/SAP related issues.
• Oversee Warranty process and provide support to Warranty Technicians.
• Manage Work-in-Progress, productivity and profitability.

Skills

Leadership

Machine troubleshooting

Customer interface

Negotiation

Communication

Education

Matric or equivalent

B.Engineering (Mechanical or Electrical) degree

Caterpillar-certified earth-moving technician

Tools

MS Project

SAP exposure

Job description

Key Outputs

Manage service support staff, budget and perform cost control

Provide technical support to service support technicians and service team

Relationship building with external and internal customers

Proactively liaise with Principal to resolve problems and issues and build relationships going forward

Manage costing team and CRM/SAP related issues

Manage the Warranty process and provide support to Warranty Technicians

Manage Section’s Work in Progress, Productivity and Profitability

Ensure all problems are dealt with as quickly as possible

Open relationships conducive to collaborative problem-solving

Effective control of Work-in-Progress

Perform site audits on equipment and resolve warranty related issues

Liaise with CAT product support regarding technical issues and warranty related matters

Ensure Section comply to Statutory compliance, Contamination Control standards, Service Operational Review and Service Excellence requirements.

Prepare and oversee proposals to customers including audit reports, service work, upgrade work, outages scope of work and MS Project schedules

Relationship building with external and internal customers

Proactively liaise with Principal to resolve problems and issues and build relationships going forward

Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship

Ensure all problems are dealt with as quickly as possible

Open relationships conducive to collaborative problem solving

Effective control of Work-in-Progress

Qualification, Experience and Competencies

Matric or equivalent

B.Engineering ( Mechanical or Electrical) degree , or must be a Caterpillar-certified earth-moving technician

Basic management qualification beneficial

10 years post Qualification experience as Technician, Supervisor, Foreman or Section Manager.

Good understanding of machine operating systems.

Well experienced in Machine Troubleshooting.

5 to 7 years business experience of which at least 3 years managing in a Service environment/customer interface

Good communication Skills, (written, verbal and presentation) skills

Effective negotiation skills

Ability to work independently, under pressure and meeting deadlines

Show initiative by thinking creatively

Good knowledge of Earthmoving equipment and relevant industry

High level of computer literacy (including relevant SAP exposure)

Must be self Motivated and an effective leader

Have the ability to Influence

Good knowledge of Caterpillar components and relevant industry.

Business development skills and knowledge.

Strong technical background in equipment management.

Financial management skills.

Strategic management ability.

Track record in leading / managing people in a team-based and participative environment.

Exposure to business planning / budgeting processes and strategic planning processes.

Good Customer relations.