Service Section Manager Level 2 Global Grade12

Barloworld Equipment; Kathu; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment service provider in Northern Cape is seeking a skilled professional to manage service support operations. Key responsibilities include overseeing staff, providing technical support, managing the warranty process, and maintaining relationships with clients. The ideal candidate will have extensive experience in a similar role, proficiency in SAP and CRM systems, and strong communication skills. This position demands creativity and initiative to meet service excellence standards.

Qualifications

• 10 years post qualification experience as a technician, supervisor, foreman, or section manager.
• 5 to 7 years business experience managing in a service environment or customer interface.
• Good knowledge of Earthmoving equipment and relevant industry.

Responsibilities

• Manage service support staff, budget, and perform cost control.
• Provide technical support to service support technicians and service team.
• Manage the Warranty process and provide support to warranty technicians.

Skills

Technical support

Relationship building

Problem-solving

Communication skills

Machine troubleshooting

Independent work

Education

Grade 12 with technical trade qualification

BTech or B Engineering

Basic management qualification

Tools

SAP

CRM

Caterpillar information system (SIS)

Job description

Key Outputs

• Manage service support staff, budget and perform cost control
• Provide technical support to service support technicians and service team
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Manage costing team and CRM/SAP related issues
• Manage the Warranty process and provide support to warranty technicians
• Manage Section’s work in progress, productivity and profitability
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem-solving
• Effective control of Work-in-Progress
• Perform site audits on equipment and resolve warranty related issues
• Liaise with CAT product support regarding technical issues and warranty related matters
• Ensure Section complies to statutory compliance, contamination control standards, service operational Review and service excellence requirements.
• Prepare and oversee proposals to customers including audit reports, service work, upgrade work outages scope of work and MS project schedules

Qualification, Experience and Competencies

• Grade 12 with technical trade qualification.
• BTech or B Engineering, BWE leadership development course (MMDP) will be beneficial.
• Basic management qualification is beneficial
• 10 years post qualification experience as technician, supervisor, foreman or section manager.
• Good understanding of machine operating systems.
• Well experienced in machine troubleshooting.
• 5 to 7 years business experience of which at least 3 years managing in a service environment/customer interface
• Relevant SAP/CRM exposure, experience in a similar role and environment
• Familiar with Caterpillar information system (SIS)
• Good communication (written, verbal and presentation) and effective negotiation skills
• Ability to work independently, under pressure and meeting deadlines
• Show initiative by thinking creatively and High level of computer literacy (including relevant SAP exposure)
• Good knowledge of Earthmoving equipment and relevant industry