Service Owner

Games Global; Durban; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Games Global is seeking a Service Owner – Testing & QA Services to take ownership of testing and QA services across our organization. You will lead end-to-end testing, drive quality governance, and ensure delivery excellence across global teams.

The role demands strong leadership, SDLC expertise, and the ability to influence senior stakeholders while advancing automation and modern testing practices.

Qualifications

• Proven leadership experience in software testing/QA
• Strong understanding of SDLC and testing methodologies
• Experience engaging senior stakeholders and customers
• Knowledge of AI, ML, automation in testing is a plus

Responsibilities

• Own end-to-end testing and QA service lifecycle and delivery
• Drive testing excellence and quality governance across teams
• Monitor service performance, SLAs, and metrics for improvement
• Lead operational excellence initiatives to increase efficiency and predictability
• Develop and mentor high-performing teams and capabilities

Skills

Leadership

Testing & QA

SDLC knowledge

Stakeholder management

AI/Automation awareness

Education

Bachelor's degree in a relevant field

ISTQB Certification

Job description

Are you passionate about delivering high-quality testing services that enable world-class software delivery? Do you thrive on accountability, stakeholder engagement, and driving operational excellence across global teams?

We’re looking for a Service Owner – Testing & QA Services to join our team and take ownership of our testing and quality assurance services across Games Global. If you're a leader who is passionate about quality, service delivery, team development, and continuous improvement, we'd love to hear from you.

What You’ll Be Doing

As a Service Owner – Testing & QA Services, you’ll take end-to-end ownership of testing and QA services, ensuring high standards of quality, delivery excellence, and stakeholder satisfaction across global teams.

You will:

• Own the end-to-end testing and QA service lifecycle, ensuring delivery against quality and service objectives
• Drive testing excellence and quality governance across multiple teams and products
• Establish, monitor, and continuously improve service performance, SLAs, and operational metrics
• Lead operational excellence initiatives, driving efficiency, predictability, and continuous improvement
• Identify, communicate, and proactively manage service risks, issues, and failure points
• Build strong relationships with studios, customers, and stakeholders, ensuring confidence in service delivery
• Lead and develop high-performing teams through coaching, mentoring, and career development
• Drive capability growth and skills development through training and performance management
• Align service roadmaps and priorities with broader business and transformation objectives
• Champion innovation by leveraging AI, ML, automation, and modern testing practices

What We’re Looking For

You are a proactive leader with a strong testing background, a service ownership mindset, and a passion for delivering scalable, high-quality services in a fast-paced global environment.

You bring:

• Proven leadership experience, with a minimum of 2 years in a leadership role
• A minimum of 3 years' experience within the software industry (iGaming experience is advantageous)
• Strong experience leading software testing and QA services
• Excellent understanding of the Software Development Lifecycle (SDLC) and testing methodologies
• Demonstrated ability to engage and influence senior stakeholders and customers
• Strong operational and analytical skills with a focus on continuous improvement and service excellence
• Experience working with AI, Machine Learning, and automation technologies
• An ISTQB Test Management certification would be advantageous
• Excellent communication, stakeholder management, and people leadership skills

Why Join Us?

• Be part of a globally distributed, high-performing QA ecosystem
• Lead transformation initiatives that are shaping the future of testing services
• Influence quality, delivery, and operational standards at scale
• Collaborate with senior stakeholders and leading studios across global markets
• Join a culture that values ownership, innovation, collaboration, and continuous improvement