Service Operations Leader - Millwright (Field & Workshop)

Communicate Finance; Centurion; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Communicate Finance is seeking a seasoned Service Manager to lead field service and workshop operations for industrial compressors and blowers. You will manage service teams, plan breakdowns and preventive maintenance, and ensure safety, quality and on-time delivery.

You will drive customer engagement, identify repair and upgrade opportunities, monitor performance and profitability, and guide root-cause analysis for continuous improvement across the operation.

Qualifications

• Trade-tested Millwright certification is essential.
• Management or supervisory training is advantageous.
• Valid driver’s licence and willingness to travel to customer sites.

Responsibilities

• Lead field service and workshop operations for industrial compressors and blowers.
• Manage service teams, supervisors and technical personnel.
• Plan and prioritise breakdowns, preventive maintenance, overhauls and service projects.
• Ensure high standards of technical quality and service delivery.
• Manage customer escalations and maintain proactive communication.
• Identify opportunities for repairs, rebuilds, parts, upgrades and service agreements.
• Monitor service performance, turnaround times, labour utilisation and profitability.
• Drive root-cause analysis and continuous improvement across service operations.
• Oversee service reporting, job closure, parts requirements and warranty processes.
• Ensure compliance with safety, quality and maintenance standards.

Skills

Service management

Rotating equipment

Team leadership

Customer relations

Service opportunities

Planning skills

Problem solving

Quality & safety

Education

Trade Tested Millwright

Management training

Driver's licence

Job description

Communicate Finance is seeking a seasoned Service Manager to lead field service and workshop operations for industrial compressors and blowers. You will manage service teams, plan breakdowns and preventive maintenance, and ensure safety, quality and on-time delivery.

You will drive customer engagement, identify repair and upgrade opportunities, monitor performance and profitability, and guide root-cause analysis for continuous improvement across the operation.