Field Service Engineering Manager

West Coast Personnel; Wes-Kaap; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

West Coast Personnel in South Africa is seeking a Field Service Manager to lead the service function, delivering installations, commissioning, maintenance, and technical support with hands-on leadership.

You will manage a team of technicians, oversee client relationships, drive operational excellence, service revenue, and continuous improvement while balancing technical, operational, and commercial priorities.

Qualifications

• Engineering qualification (BTech / National Diploma – Mechanical preferred).
• Gas Practitioner Licence – essential.
• 8–10 years’ experience in an industrial/engineering environment.
• 3–4 years’ experience with boilers and burners (installation & commissioning).
• Strong leadership and problem-solving skills.
• Ability to issue COC certificates.
• Working knowledge of boiler and combustion systems.
• Electrical knowledge (ELC1/ELC2 advantageous).

Responsibilities

• Plan, schedule, and manage service, maintenance, installations, and commissioning.
• Oversee technicians and ensure high-quality technical execution and safety compliance.
• Support fault finding, diagnostics, and system optimisation.
• Ensure completion of preventative, corrective, and statutory maintenance.
• Act as the primary client contact for service-related matters.
• Maintain strong relationships and ensure excellent service delivery.
• Provide clients with performance insights and system improvement recommendations.
• Support service revenue and SLA growth.
• Identify opportunities to expand service offerings to clients.
• Assist with technical presentations and solution proposals.
• Drive development and rollout of BMS systems.
• Support system monitoring, reporting, and optimisation initiatives.
• Contribute to improving efficiency and energy performance.
• Lead, mentor, and develop service technicians.
• Ensure training, safety, and regulatory compliance.
• Drive accountability and performance within the team.
• Ensure accurate quotes, invoicing, and site reporting.
• Oversee completion of COCs and project documentation.
• Monitor system performance and provide structured reports.

Skills

Engineering expertise

Leadership

Client communication

Problem solving

Safety compliance

Education

BTech / ND (Mechanical)

Tools

Boiler systems knowledge

Electrical knowledge (ELC1/ELC2)

Job description

Role Overview

The Field Service Manager is responsible for leading the service function, ensuring that all installations, commissioning, maintenance, and technical support are delivered efficiently and to a high standard.

You will oversee a team of technicians, manage client relationships, and play a key role in driving operational excellence, service revenue, and continuous improvement within the business.

This is a hands-on leadership role, combining technical expertise, team management, and client engagement.

Key Requirements

• Engineering qualification (BTech / National Diploma – Mechanical preferred)
• Gas Practitioner Licence – essential
• 8–10 years’ experience in an industrial/engineering environment
• 3–4 years’ experience with boilers and burners (installation & commissioning)
• Strong leadership and problem-solving skills
• Ability to issue COC certificates
• Working knowledge of boiler and combustion systems
• Electrical knowledge (ELC1/ELC2 advantageous)

Key Responsibilities

Service Operations & Technical Delivery (Core Focus)

• Plan, schedule, and manage service, maintenance, installations, and commissioning
• Oversee technicians and ensure high-quality technical execution and safety compliance
• Support fault finding, diagnostics, and system optimisation
• Ensure completion of preventative, corrective, and statutory maintenance

Client & Stakeholder Management

• Act as the primary client contact for service-related matters
• Maintain strong relationships and ensure excellent service delivery
• Provide clients with performance insights and system improvement recommendations

Sales & Business Growth

• Support and contribute to service revenue and SLA growth
• Identify opportunities to expand service offerings to clients
• Assist with technical presentations and solution proposals

BMS (Boiler Management System) & Innovation

• Drive development and rollout of BMS systems
• Support system monitoring, reporting, and optimisation initiatives
• Contribute to improving efficiency and energy performance

Team Leadership & Development

• Lead, mentor, and develop service technicians
• Ensure compliance with training, safety, and regulatory requirements
• Drive accountability and performance within the team

Administration & Reporting

• Ensure accurate quotes, invoicing, and site reporting
• Oversee completion of COCs and project documentation
• Monitor system performance and provide structured reports

Key Focus Areas

• Service delivery & operational efficiency
• Technical excellence in boilers and burners
• Client satisfaction and relationship management
• Revenue growth and service expansion
• Team leadership and performance

Ideal Candidate

• Strong technical expertise in industrial heating / combustion systems
• Proven team leadership and management experience
• Hands-on, organised, and results-driven
• Client-focused with strong communication skills
• Able to balance technical, operational, and commercial priorities