Service Operations Coordinator

Zajob; Pietermaritzburg; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Zajob is seeking an experienced Service Controller in Pietermaritzburg to coordinate service activities and allocate technicians according to workload and location. You will monitor calls, manage work orders, and ensure timely service delivery in a busy business services environment.

The role focuses on processing consumables and spare parts requests, maintaining accurate records, and ensuring service is delivered only to customers with active contracts.

Responsibilities

• Receive, record and manage customer service calls and consumables requests.
• Coordinate daily service call response and allocate technicians according to workload and location.
• Monitor service call screens and technician activities to ensure effective service delivery.
• Log, update and maintain all work orders accurately.
• Process consumables orders and spare parts requests.
• Verify that service is provided only to customers with active service contracts.

Job description

Zajob is seeking an experienced Service Controller in Pietermaritzburg to coordinate service activities and allocate technicians according to workload and location. You will monitor calls, manage work orders, and ensure timely service delivery in a busy business services environment.

The role focuses on processing consumables and spare parts requests, maintaining accurate records, and ensuring service is delivered only to customers with active contracts.