Service Manager Sandton

Catch Recruit; Sandton; Vor Ort; ZAR 600.000 - 900.000; Vollzeit

Zusammenfassung

Catch Recruit is seeking a Service Manager to engage with clients at the initial RFP stage, complete compliance reviews, and develop tailored solutions with commercial proposals. The role focuses on ensuring clients choose us for all shipping needs.

You will liaise with an international client base, manage pre-compliance discussions, and drive successful project handovers while delivering exceptional service and client satisfaction.

Qualifikationen

• CA or Lawyer qualification is required.
• Strong academic track record is expected.

Aufgaben

• Bespoke quoting after compliance reviews with internal and external collaborators.
• Project management of import of supplies for global clinical trials.
• Coordinate with internal support teams to ensure smooth service delivery.
• Develop and maintain relationships with an international client base.
• Assist in deal conversion and provide post-review client support.

Kenntnisse

Analytical skills

Motivated

People skills

English proficiency

Attention to detail

Problem solving

Business acumen

MS Office

Ausbildung

CA or Lawyer qualification

Tools

Microsoft Office

Jobbeschreibung

Service Manager Job Description

The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.

Role Responsibilities:

1. Bespoke quoting
   • Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
   • Project Management of the import of supplies for Global clinical trials.
   • Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
   • Flexibility and ability to present novel solutions and processes to meet a client’s need.
   • Comprehensive project handovers to service team once live or continued oversight.
2. Customer Relationship Management
   • Liaising with an international pool of clients and developing the relationship with clients.
   • Client calls to provide an overview of pre-compliance requirements.
   • Working closely with clients to manage their key projects.
   • Ensuring customer satisfaction.
   • Exceptional escalations.
   • Deal Conversion.

Qualifications and Experience:

• Professional Qualification (CA or Lawyer).
• Strong academic track record.

Desired Competencies:

• Analytical and strong with numbers.
• Ambitious, energetic, and enthusiastic.
• Personable and adaptable.
• Excellent use of the English language, both written and verbal.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability.
• General business acumen.
• Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook).