Service Manager (Records Manager)

Rad Resources; Johannesburg; On-site; ZAR 720,000 - 960,000; Full time

Job summary

Rad Resources is seeking an experienced Customer Service Manager to lead service delivery across multiple sites. The role requires building strong client relationships, overseeing service portfolios and ensuring targets are met.

You will collaborate with senior management to drive continuous improvement and effective archival/document management practices. The ideal candidate has at least 8 years in customer service with 3 years in leadership, excellent communication, organisational and

Qualifications

• 8 years customer service experience within the service industry, of which 3 years is in relevant customer service management.
• At least 3 years of service management experience.
• Experience in document management and archival related or similar industry will be preferable.
• Demonstrate excellent problem solving skills.
• Demonstrate excellent organisational skills.
• Must have excellent communication and interpersonal skills.
• Must hardworking and solutions driven.
• Must be a team player.
• Must have business acumen and be able to communicate with senior to top management levels.
• Must be prepared to travel between sites/clients.
• Must be highly computer literate.
• Must have own vehicle and valid drivers licence.

Skills

Customer service management

Communication skills

Organisational skills

Problem solving

Team player

Business acumen

Interpersonal skills

Travel availability

Tools

Document management

Archival systems

MS Office

Computer literacy

Driver's licence

Job description

PURPOSE OF JOB

To ensure effective customer service through building of relationships and effective service delivery. To retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets.

QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

8 years customer service experience within the service industry, of which 3 years is in relevant customer service management. At least 3 years of service management experience. Experience in document management and archival related or similar industry will be preferable. Demonstrate excellent problem solving skills. Demonstrate excellent organisational skills. Must have excellent communication and interpersonal skills. Must hardworking and solutions driven. Must be a team player. Must have business acumen and be able to communicate with senior to top management levels. Must be prepared to travel between sites/clients. Must be highly computer literate. Must have own vehicle and valid drivers licence.