National Service Desk Controller

Mirror Images; Cape Town; On-site; ZAR 200,000 - 280,000; Full time

Job summary

Mirror Images in Cape Town is seeking a proficient customer service professional with strong coordination skills to support service operations across multiple platforms. The ideal candidate will manage inquiries, coordinate technicians and suppliers, and maintain high accuracy in daily tasks.

Proficiency in Microsoft Office, excellent written and verbal communication abilities, and a proven track record in fast-paced environments are essential.

Qualifications

• Grade 12 / Matric is required.
• 35 years' proven experience in Customer Service, Service Coordination, Helpdesk or similar operational environment is required.
• Strong proficiency in Microsoft Office, particularly Outlook, Excel and Word.
• Experience with CRM, ERP or workflow management systems is advantageous.
• Experience with BPO, 3 Manager or similar service-management platforms is advantageous.

Skills

Customer service

Communication

Organisation

Analytical skills

Attention to detail

Multitasking

Problem solving

Education

Grade 12 / Matric

Tools

Microsoft Office

Job description

MINIMUM REQUIREMENTS

Grade 12 / Matric. 35 years' proven experience in Customer Service, Service Coordination, Helpdesk or a similar operational environment. Strong proficiency in Microsoft Office, particularly Outlook, Excel and Word. Experience within the office automation, managed print, technical services or related industry will be advantageous. Strong computer literacy and the ability to work across multiple systems simultaneously. Experience working with service management, CRM, ERP or workflow management systems. Experience with BPO, 3 Manager or similar service-management platforms will be advantageous. Strong administrative, analytical and organisational capabilities. Excellent written and verbal communication skills. Ability to communicate effectively with customers, technicians, suppliers, management and internal departments. Demonstrated ability to work under pressure and manage multiple priorities. High level of accuracy and attention to detail. Strong follow-through and accountability. Ability to identify operational risks and elevate matters appropriately. Ability to work independently while contributing effectively within a national Service Operations environment.

KEY COMPETENCIES

• Customer Service Excellence
• Operational Planning & Organisation
• Strong Communication