service management

CVQuest; Benoni; On-site; ZAR 350,000 - 480,000; Full time

Job summary

Remote Offsite Monitoring is seeking an experienced Service Manager to oversee the technical service department and coordinate service operations across projects.

The role requires supervisory experience, strong knowledge of CCTV and security technologies, and excellent leadership and customer service skills to ensure high service standards.

Qualifications

• Experience in a supervisory or management role.
• Strong knowledge of CCTV, alarm systems, access control, electric fencing, and related security technologies.
• Excellent leadership and organizational skills.
• Strong customer service and communication abilities.
• The ability to supervise multiple technicians.
• Computer literacy (Word, Excel, scheduling programs) and service management systems.
• Valid driver’s licence.

Responsibilities

• Oversee the technical service department and manage technicians.
• Coordinate service operations, ensure customer satisfaction, and maintain high service standards across projects.

Skills

Supervisory experience

Security tech knowledge

Leadership

Customer service

Team supervision

Computer literacy

Service management systems

Valid driver''s license

Tools

Scheduling software

MS Word

MS Excel

CRM system

Job description

Overview

Remote Offsite Monitoring is looking for an experienced and organized Service Manager to oversee our technical service department. This role is responsible for managing technicians, coordinating service operations, ensuring customer satisfaction, and maintaining high service standards across all projects.

Responsibilities

• Oversee the technical service department and manage technicians.
• Coordinate service operations, ensure customer satisfaction, and maintain high service standards across projects.

Qualifications

• Previous experience in a supervisory or management role.
• Strong knowledge of CCTV, alarm systems, access control, electric fencing, and related security technologies.
• Excellent leadership and organizational skills.
• Strong customer service and communication abilities.
• The ability to supervise multiple technicians.
• Computer literacy (Word, Excel, scheduling programs) and service management systems.
• Valid driver’s licence.