Service Engineer

Tetra Pak; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Global training & development

Flexible working arrangements

Diversity & inclusion emphasis

Competitive compensation & benefits

Job summary

Tetra Pak in Cape Town, South Africa, seeks an experienced Service Engineer to join the CSO team. Based in Cape Town, you will deliver services and technical support across Southern Africa with extensive travel (≈75%).

You will be the primary technical contact, upholding Tetra Pak’s reputation through excellent service and relationship management. You will lead installation, maintenance, and troubleshooting of processing equipment, train operators, and ensure compliance with Food Safety and OHS

Qualifications

• Five years of technical experience in the Food & Beverage industry.
• Experience with process instrumentation, mechanical equipment like pumps/valves, and processing machinery.
• Familiarity with continuous improvement concepts (WCM/TPM) is a plus.

Responsibilities

• Lead installation, commissioning, and preventive/corrective maintenance of processing equipment.
• Troubleshoot mechanical, electrical, and automation systems to meet specs.
• Conduct root-cause analysis and provide permanent solutions.
• Train operators and support production at customer sites.
• Ensure compliance with Food Safety, Quality Assurance, and OHS procedures.
• Develop and share knowledge; maintain certifications on components/modules.
• Prepare accurate service reports, time logs, and travel expenses.

Skills

Installation & maintenance

Troubleshooting

Automation

Siemens PLC

Education

Trade Tested Artisan

National Diploma

Tools

Siemens S7 PLC

Job description

Job Description

Job Title: Service Engineer

Job Location: Cape Town, South Africa

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are seeking an experienced Service Engineer to join our Customer Service Operations (CSO) team. Based in Cape Town, the successful candidate will deliver services and critical technical support to customers across the Southern Africa region. This role requires a high degree of autonomy and involves extensive travel (approximately 75%) to customer sites often at short notice. You will serve as a primary technical point of contact, ensuring the sustained reputation of Tetra Pak through exceptional service delivery and relationship management.

What You Will Do

• Technical Execution: Lead the installation, commissioning, preventive and corrective maintenance of Tetra Pak processing equipment and components per established global standards.
• Diagnostic & Repairs: Perform comprehensive analysis and troubleshooting of mechanical, electrical and automation systems to ensure equipment performs to defined specifications.
• Root Cause Analysis: Conduct systematic problem-solving to facilitate permanent technical resolutions and elevate complex issues through our established internal channels.
• Operational Training: Facilitate production support and provide technical training to operator personnel at customer sites.
• Quality & Safety Compliance: Ensure all activities adhere strictly to Food Safety regulations, Quality Assurance protocols, and Occupational Health and Safety (OHS) procedures.
• Knowledge Leadership: Drive your technical development by obtaining & maintaining certifications on key components and processing modules. Actively participate in the development of colleagues by sharing technical knowledge and lessons learnt.
• Administrative Diligence: Ensure the timely and accurate submission of service reports, time logs, travel expenses, and formal correspondence.

We believe you have

• Education: Trade Tested Artisan / Technician or National Diploma (Process Instrumentation, Millwright, Mechanical Fitter or similar).
• Experience: A minimum of five years of relevant technical experience within the Food & Beverage industry.
• Technical Proficiency:
  • Demonstrated ability in installing, maintaining and troubleshooting process instrumentation, mechanical equipment such as pumps and valves, and processing machinery such as Homogenisers, Centrifugal Separators and High Shear Mixers.
  • Automation Skills: experience with Siemens S7-300 / 1200 / 1500 PLC hardware and software skills will be an advantage.
  • Methodology: Familiarity with WCM/TPM principles, such as Continuous Improvement, is an asset.

Essential Requirements

• A valid driver’s license and passport.
• A strong mechanical aptitude and attention to detail.
• The ability to manage multiple internal & external stakeholders effectively.
• The ability to work independently and to lead a team of service engineers on larger assignments.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 5th Nov 2026.

If you have any questions about your application, please contact Fizza Ikram.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.