Service Desk Consultant – Contract | Windows & M365 Support

Boardroom Appointments; Limpopo; On-site; ZAR 180,000 - 240,000; Part time

Job summary

Boardroom Appointments is recruiting a Service Desk Consultant for a 6/12 month contract in Limpopo. The role requires a Matric, IT support qualification (A+/N+), and 1-3 years’ experience in IT support or service desk environments.

You should have strong knowledge of Windows OS, Microsoft 365, and basic networking, with ITIL Foundation preferred. Familiarity with ServiceNow, Freshservice, and JIRA Service Management is advantageous.

Qualifications

• Grade 12 / Matric certificate.
• A+ and/or N+ certification or equivalent IT support qualification.
• Minimum 1 -3 years of experience in a Service Desk or IT Support environment.
• Strong understanding of Windows Operating Systems, Microsoft 365, Basic networking.

Responsibilities

• Provide first-level technical support for hardware, software, networking, and business applications.
• Accurately log all support calls and service requests in the service management system.
• Triage and resolve incidents and service requests where possible, escalating to second or third-line support when necessary.
• Monitor ticket queues and ensure timely resolution according to defined SLAs.
• Deliver exceptional customer service via phone, email, chat, or in-person.

Skills

Service desk

IT support

Troubleshooting

Customer service

Education

Matric/Grade 12

ITIL Foundation Certification

Tools

ServiceNow

Freshservice

JIRA Service Management

Active Directory

VPNs

Job description

Boardroom Appointments is recruiting a Service Desk Consultant for a 6/12 month contract in Limpopo. The role requires a Matric, IT support qualification (A+/N+), and 1-3 years’ experience in IT support or service desk environments.

You should have strong knowledge of Windows OS, Microsoft 365, and basic networking, with ITIL Foundation preferred. Familiarity with ServiceNow, Freshservice, and JIRA Service Management is advantageous.