Service Delivery Manager

Ilaunch; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Ilaunch is seeking a Service Delivery Manager for the Northern Suburbs of the Western Cape. The role involves managing IT-related infrastructure and service delivery processes, ensuring efficient delivery to clients, and maintaining SLA compliance. You will negotiate OLAs/SLAs and align targets with SLA outcomes.

Ideal candidates have a matric, IT-related degree or diploma, a Project Management Certification, ITIL Foundation, and at least 5 years of IT service delivery management experience.

Qualifications

• Matric / Grade 12 is required.
• IT-Related tertiary qualification (Degree or Diploma) is required.
• Project Management Certification is required.
• ITIL V4/V5 foundation is required.
• Minimum of 5 years IT Service Delivery Management experience.

Responsibilities

• Managing the IT-related infrastructure and service delivery processes.
• Ensuring efficient, effective delivery of services to clients.
• Overseeing and ensuring compliance with service level agreements (SLAs).
• Negotiating and agreeing OLAs and SLAs with customers.
• Ensuring that agreed targets are aligned with SLA targets.

Skills

Project Management Certification

ITIL V4/V5 foundation

Education

Matric / Grade 12

IT-Related tertiary qualification (Degree or Diploma)

Job description

Permanent Opportunity in: Northern Suburbs

An established Company in the Information Technology industry, requires a Service Delivery Manager to manage relationships both internally and externally with and between customer support teams and vendors.

Duties and Responsibilities:

• Managing the IT-related infrastructure and service delivery processes.
• Ensuring efficient, effective delivery of services to clients.
• Overseeing and ensuring compliance with service level agreements (SLAs).
• Negotiating and agreeing OLAs and SLAs with customers.
• Ensuring that agreed targets are aligned with SLA targets.

Key Requirements:

• Matric \ Grade 12
• IT-Related Tertiary Qualification (Degree or Diploma)
• Project Management Certification
• ITIL V4/V5 foundation
• Minimum of 5 Years IT Service Delivery Management experience

Service Delivery Manager • Northern Suburbs, Western Cape, ZA