Health Professionals Claims Support Consultant (Contract)

Discovery Limited; Sandton; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

Discovery Limited is seeking a Service Consultant - Health Professionals on a fixed term contract to handle inbound calls from health professionals, resolve claims queries, and deliver service excellence in line with Discovery Service Standards.

Based in Sandton, Gauteng, you will use Discovery systems and assist with admin tasks, escalation handling, and maintaining performance metrics such as TMBR and AHT.

Qualificações

• Matric - Maths/Accounting and English with 50%
• Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Minimum of 6 months Claims Specialist experience

Responsabilidades

• Handle inbound calls from Health Professionals and provide first time resolution
• Resolve claims queries and deliver service in line with Discovery service standards
• Perform admin tasks (TWT, CRM support) and assist members
• Utilise Discovery systems and DIScribe for policy/benefit changes
• Escalate queries to relevant internal departments for resolution
• Maintain performance metrics (TMBR, DPMO, AHT)

Conhecimentos

Communication

Presentations

Decision making

Following instructions

Adaptability

Persuasion

Analytical thinking

Values alignment

Formação académica

Matric ( Maths/Accounting & English 50% )

Ferramentas

MS Office

Descrição da oferta de emprego

Discovery Limited is seeking a Service Consultant - Health Professionals on a fixed term contract to handle inbound calls from health professionals, resolve claims queries, and deliver service excellence in line with Discovery Service Standards.

Based in Sandton, Gauteng, you will use Discovery systems and assist with admin tasks, escalation handling, and maintaining performance metrics such as TMBR and AHT.