Service Centre Coordinator: Customer & Dispatch Specialist

Core Group ZA; Gauteng; On-site; ZAR 167,000 - 279,000; Full time

Job summary

Core Group ZA in Gauteng is seeking a Service Advisor to join our Service Centre team. You will coordinate repairs administration, from receiving to dispatch, while keeping customers informed throughout the journey. The role emphasizes accuracy, strong administration, and excellent customer service in a high-volume environment.

You will ensure data is captured correctly and processes run to deadlines. If you are organised, detail-oriented and enjoy structured operations, this is the right

Qualifications

• Matric is essential.
• Minimum 3 years' experience in a similar administrative or service centre role.
• Experience using FileMaker and GSX, or similar ERP/CRM systems, would be advantageous.
• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Strong customer service orientation.
• Ability to work against daily deadlines and operational targets.
• Comfortable working in a high-volume, process-driven environment.

Responsibilities

• Provide professional and efficient support to customers throughout the repair process.
• Respond to customer queries and provide clear, accurate and timely updates.
• Coordinate courier collections and follow up on outstanding collections.
• Accurately capture and maintain repair and collection information on relevant systems.
• Receive devices into the Service Centre and inspect parcels for damage, tampering or discrepancies.
• Ensure devices are correctly booked into the system and allocated for repair.
• Verify serial numbers, waybills, security seals and supporting documentation.
• Prepare repaired devices for dispatch or customer collection.
• Ensure waybills, shipping manifests, proof of delivery and dispatch information are completed accurately.
• Ensure devices are appropriately and securely packaged before dispatch.
• Process invoices and ensure payments have cleared before devices are released.
• Complete daily banking and reconciliation-related administration.
• Send customers updates relating to payment, collection and repair status.
• Maintain accurate filing, reports and administrative records.
• Monitor stationery and packaging requirements and assist with stock control.
• Ensure all daily operational and administrative tasks are completed accurately and within required deadlines.
• The position has a strong focus on customer satisfaction, accurate system information, same-day processing and effective management of collections, receiving and dispatch.
• If you are passionate about customer service, strong on administration and enjoy working in a busy operational environment where accuracy really matters, we would love to hear from you.

Skills

Customer service

Administration

Attention to detail

Communication

Organisational skills

Education

Matric

Relevant tertiary qualification (advantageous)

Tools

FileMaker

GSX

Job description

Core Group ZA in Gauteng is seeking a Service Advisor to join our Service Centre team. You will coordinate repairs administration, from receiving to dispatch, while keeping customers informed throughout the journey. The role emphasizes accuracy, strong administration, and excellent customer service in a high-volume environment.

You will ensure data is captured correctly and processes run to deadlines. If you are organised, detail-oriented and enjoy structured operations, this is the right