Senior UX UI Designer

Telesure Investment Holdings; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading financial services firm in Johannesburg is seeking a Senior UX UI Designer to enhance customer experiences and drive product design. The ideal candidate has over 5 years of UX/UI design experience and a relevant qualification. Responsibilities include collaborating with teams, mapping customer experiences, and managing relationships with internal clients. This role offers opportunities for innovation within the organization.

Qualifications

• 5+ years of UX/UI design experience.
• Experience in the Financial Services industry is an advantage.
• 1+ year of supervising junior colleagues.

Responsibilities

• Work with cross-functional teams to conceptualize products.
• Lead customer experience mapping and improvement initiatives.
• Define and deliver products to meet customer needs.
• Manage internal client relationships effectively.

Skills

UX design

UI design

Customer experience mapping

Data analysis

Education

Matric / Grade 12 / SAQA Accredited Equivalent

Relevant design related qualification

Job description

Overview

Job title : Senior UX UI Designer

Job Location : Gauteng, Johannesburg

Deadline : October 03, 2025

Responsibilities

• Design and Conceptualization: Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.
• Customer Experience Mapping: Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
• Customer Needs / Experience Research: Complete research and analyze data to develop and / or support a sound understanding of customer segments, trends, needs, and expectations.
• Product and Solution Development: Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
• Internal Client Relationship Management: Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
• Improvement / Innovation: Identify shortcomings and suggest improvements to existing processes, systems and procedures, then deliver a plan for a small element of a change management program with guidance from a project / program manager.
• Customer Experiences Implementation: Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
• Personal Capability Building: Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Qualifications

• Education: Matric / Grade 12 / SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential) (Required).
• Experience: 5 or more years' UX / UI design experience (Essential); Experience in the Financial Services industry (Advantageous); 1 or more years' experience of general supervision of more junior colleagues (Essential).