Senior TS Implementation Engineer - Remote & Client-Facing

Boardroom Appointments; Durban; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

Boardroom Appointments in Durban seeks a TS Implementation Engineer responsible for installation, configuration and fault management in complex environments. Duties include remote and on-site support within SLAs, software/hardware installation, incident resolution, root cause analysis and change management.

The role involves coordinating client access, data mapping, process documentation and training, plus collaboration with product and services teams for improvements.

Qualifications

• Extensive work experience in an implementation engineering role (+8 years).
• Specialist Networking knowledge and experience essential.
• Experience engaging with clients and conducting technical discussions and workshops.
• Excellent administration and documentation experience.

Responsibilities

• Interact with clients on highly complex requirements of a solution.
• Escalate unresolved problems and issues to the relevant third parties or specialists.
• Coordinate activities of engineers, monitor quality and lead by example.
• Write reports and maintain project documentation.
• Recommend improvements to SOPs relating to installations.
• Coach and mentor junior engineers.
• Contribute to highly complex design work with input to design.
• Work independently and take ownership of relevant technologies.
• Monitor quality of work and seek continuous improvement.

Skills

Customer engagement

Coaching and mentoring

Project management

Problem solving

Team leadership

Education

Computer Science / Information Technology Degree or equivalent

CCNP or CCIE Certification

Tools

AirOS

9800 WLCs

Job description

Boardroom Appointments in Durban seeks a TS Implementation Engineer responsible for installation, configuration and fault management in complex environments. Duties include remote and on-site support within SLAs, software/hardware installation, incident resolution, root cause analysis and change management.

The role involves coordinating client access, data mapping, process documentation and training, plus collaboration with product and services teams for improvements.