Senior Travel Designer

Craven Cottage CC; Cape Town; Vor Ort; ZAR 240.000 - 360.000; Vollzeit

Zusammenfassung

Craven Cottage CC, based in Cape Town, seeks an experienced inbound travel consultant to craft luxury itineraries for high-end clients. You will manage the full booking cycle, liaise with lodges and DMCs, and ensure profitable, flawless travel arrangements across Southern Africa.

The role requires 3–5 years in inbound travel, a travel qualification, and strong systems skills to deliver exceptional service under pressure in a luxury market.

Qualifikationen

• 3–5 years in inbound travel, ideally with a DMC or luxury tour operator.
• Formal travel and tourism qualification is required.
• Excellent attention to detail and strong organizational abilities.
• Proficiency in booking systems and itinerary software (Tourplan IWetu).
• Strong interpersonal skills and client-facing experience.
• Ability to resolve issues and manage logistical challenges under pressure.
• In-depth knowledge of Southern and East Africa regions.

Aufgaben

• Create detailed, personalized, and cost-effective itineraries for high-end clients.
• Manage from enquiry to post-travel follow-up, including documentation.
• Liaise with lodges, hotels, and DMCs to confirm availability and negotiate rates.
• Drive sales growth while maintaining gross profit margins.
• Ensure accuracy of travel documents, flights, transfers and accommodation.
• Maintain expert knowledge of destinations and product offerings.

Kenntnisse

Attention to detail

Organizational skills

Interpersonal skills

Last-minute handling

Regional knowledge

Ausbildung

Grade 12

Travel & tourism qualification

Tools

Tourplan

IWetu

Jobbeschreibung

Duties:

• Create detailed, personalized, and cost-effective travel itineraries for high-end clientele.
• Manage the entire booking process from initial enquiry and quotation to finalizing documentation and post-travel follow-up.
• Liaise with lodges, hotels, and destination management companies to confirm availability and negotiate rates.
• Drive sales growth, ensuring itineraries maintain required gross profit margins.
• Ensure accuracy in travel documents, including flights, transfers, and accommodation, while handling last-minute amendments.
• Maintain expert knowledge of specific destinations and product offerings.

Requirements:

• Grade 12
• A formal travel & tourism qualification
• At least 3–5 years in inbound travel, ideally with a DMC or luxury tour operator.
• Skills: Exceptional attention to detail, strong organizational abilities, and proficiency in booking systems and itinerary software (Tourplan I Wetu).
• Excellent interpersonal skills to maintain relationships with both agents and direct clients.
• Proactively resolving booking issues and handling logistical challenges.
• Prioritizing tasks to meet tight deadlines under pressure.
• In-depth knowledge of specific regions, such as Southern and East Africa.