Senior Specialist Investigations

Vodafone; Johannesburg; On-site; ZAR 350,000 - 700,000; Full time

Benefits offered by this job

Enticing incentive programs and fringe

Retirement funds and medical aid

Cell phone and data benefits

Job summary

Vodacom is seeking a dedicated investigator to conduct objective, evidence-based investigations into internal and external security incidents. The role includes identifying offenders, gathering evidence from CCTV and access-control systems, and producing clear investigation reports.

Responsibilities cover internal, BTS and infrastructure investigations, interviewing witnesses, liaison with SAPS and stakeholders, and providing support during police operations and incidents.

Qualifications

• Three-year degree or diploma in Criminal Justice, Policing, Security Management, Forensic Investigation, Criminology, Risk Management or a related field.
• Three to five years’ relevant investigation experience is essential.
• Experience in criminal, forensic, corporate or physical security investigations is essential.
• Experience in conducting interviews, gathering evidence and compiling investigation reports is essential.

Responsibilities

• Conduct objective investigations into internal security incidents and external BTS security incidents.
• Gather and evaluate evidence including CCTV footage, access-control records and statements.
• Interview witnesses and employees, identify involved parties and assess patterns.
• Produce objective investigation reports and maintain accurate case files.
• Liaise with Vodacom stakeholders, SAPS and other authorities as required.
• Provide support to regional security teams and other business areas during investigations.

Skills

Investigation skills

Interviewing

Statement-taking

Analytical thinking

Risk assessment

Criminal investigation

Education

Three-year degree or diploma in Criminal Justice or related field

Tools

Case Management System

Analyst's Notebook

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

To conduct objective, evidence-based investigations into internal and external security incidents affecting Vodacom. The role identifies potential offenders, criminal patterns and control weaknesses, and recommends measures to mitigate risks and prevent future incidents.

Your responsibilities will include:

Internal Investigations

• Assess reported incidents and allocated cases to determine the appropriate investigation approach, including investigation, referral or escalation.
• Conduct thorough investigations of all allocated cases recorded on the Case Management System in accordance with Vodacom policies, procedures and applicable legislation.
• Investigate physical security incidents occurring at Vodacom offices, campuses, warehouses and other facilities.
• Gather and evaluate relevant evidence, including CCTV footage, access-control records, asset information, statements and supporting documentation.
• Conduct interviews and obtain statements from complainants, witnesses, employees, contractors and other relevant parties.
• Identify possible employee, contractor, supplier or third-party involvement in physical security incidents.
• Identify control weaknesses and recommend practical measures to prevent similar incidents.
• Produce clear, accurate and objective investigation reports in line with business requirements.
• Maintain accurate case files and ensure that all investigation records and evidence are stored in accordance with policy, legislation and business procedures.
• Liaise professionally with Vodacom employees, business stakeholders, complainants and other relevant parties.

External and BTS Investigations

• Conduct thorough investigations into allocated BTS and other external physical security incidents in accordance with Vodacom policies and procedures.
• Investigate theft, attempted theft, vandalism, sabotage and damage affecting BTS sites and other network infrastructure.
• Investigate incidents involving batteries, generators, fuel, copper and aluminium cables, network equipment and other infrastructure assets.
• Conduct site inspections and accurately document incident scenes, damage, access points and available evidence.
• Review security reports, alarm information, access records, asset information, vehicle information and other relevant sources.
• Identify links between incidents, suspects, vehicles, contractors, locations and methods of operation.

• Analyse incidents to identify repeat offenders, crime hotspots, emerging crime patterns and potential criminal syndicates.
• Identify security and operational control weaknesses and recommend measures to prevent further incidents.
• Produce quality investigation reports that clearly outline the evidence, findings, conclusions and recommendations.
• Liaise with Regional Security teams, Network teams, security service providers, external complainants, SAPS and other relevant stakeholders.
• Support authorised police operations and assist with criminal investigations involving identified suspects.
• Compile evidence packs and provide support during criminal proceedings when required.

Provide Support

• Provide guidance to internal and external stakeholders on incident reporting, evidence preservation, case referrals and investigation requirements.
• Support Regional Security teams with BTS, infrastructure crime and other physical security investigations.
• Provide investigation support to relevant business areas, including Network, Facilities, Human Resources, Employee Relations, Legal, Asset Management, Supply Chain and Forensic Services.
• Provide operational support during major incidents, police operations and coordinated security interventions.
• Share relevant crime patterns, hotspots, methods of operation and identified control weaknesses with authorised stakeholders.
• Convert investigation findings into actionable security intelligence that supports preventative security measures.
• Provide internal departmental and team support when required.

The ideal candidate for this role will have:

• A relevant three-year degree or diploma in Criminal Justice, Policing, Security Management, Forensic Investigation, Criminology, Risk Management or a related field.
• Three to five years’ relevant investigation experience is essential.
• Experience in criminal, forensic, corporate or physical security investigations is essential.
• Experience in conducting interviews, gathering evidence and compiling investigation reports is essential.
• Experience in BTS or telecommunications infrastructure investigations will be advantageous.
• Experience investigating asset theft, vehicle theft, workplace incidents or other physical security matters will be advantageous.
• Experience working with SAPS or other law enforcement agencies will be advantageous.
• A valid driver’s licence is essential.
• The successful candidate must be willing to travel nationally, conduct site visits and participate in standby arrangements when required.

Core competencies, knowledge and experience:

• Sound knowledge of physical security and criminal investigation principles.
• Knowledge of evidence collection, evidence preservation and chain-of-custody requirements.
• Knowledge of crime-scene management, interviewing and statement-taking practices.
• Knowledge of CCTV, access-control systems and physical security processes.
• An understanding of infrastructure-related crime and asset theft.
• Knowledge of BTS and telecommunications infrastructure will be advantageous.
• Knowledge of Vodacom systems, including the Case Management System and Analyst’s Notebook, will be advantageous.
• Knowledge of relevant policies, procedures, recommended practices and internal processes.
• An understanding of the corporate environment.
• Knowledge of relevant South African legislation and investigation requirements.
• Experience in presenting evidence or testifying in Criminal Courts, Disciplinary Enquiries or CCMA proceedings will be advantageous.
• Strong investigation skills.
• Interviewing and statement-taking skills.
• Evidence collection and preservation.
• Analytical and critical-thinking skills.
• Crime-pattern and incident-linkage analysis.
• Risk assessment.
• Problem-solving and sound judgement.
• Conflict management.
• Strong interpersonal and stakeholder-management skills.
• Clear and professional report writing.
• Effective verbal and written communication.
• Good time and case-management skills.
• High attention to detail.
• Ability to work independently and under pressure.
• Ability to manage sensitive information with integrity, objectivity and confidentiality.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 06 November 2026.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.