Senior Receptionist - Silverlakes

Planet Fitness; South Africa; On-site; ZAR 180,000 - 210,000; Full time

Job summary

Planet Fitness in South Africa seeks an energetic Front Desk/Reception Coordinator to ensure a welcoming, efficient reception and positive first impression for members.

You will support club administration, handle cash tasks, monitor access, and assist with receptionist training. Candidates with front desk experience and reliable transport are preferred.

Qualifications

• Ability to motivate staff and lead by example.
• Advanced levels of administrative accuracy.
• Display friendly and efficient qualities that reflect Planet Fitness.
• Demonstrate honesty and integrity in all actions.
• Excellent communication skills for liaising at all levels.
• Intermediate PC skills and familiarity with basic software.
• Ability to work shifts and maintain energy levels.
• Front desk or welcome desk experience is an advantage.
• Proven track record in staff management, planning and problem solving.

Responsibilities

• Manage Welcome Desk/Reception to ensure a positive first impression.
• Handle cash management and club administration tasks as needed.
• Communicate effectively with members and staff.
• Oversee Receptionist tasks and supervise reception staff.
• Monitor access and overrides for staff and members.
• Maintain reception stock and resolve member complaints.
• Assist with training of Receptionist.

Skills

Staff motivation

Administrative accuracy

Communication

PC skills

Shift work

Front desk experience

Conflict handling

Job description

Purpose of the Job:

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas include:

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport