Senior Property Claims Adjuster - Remote

Placements24; Cape Town; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote work

Professional development

Retirement planning options

Competitive compensation

Job summary

Placements24 is seeking a Senior Property Claims Adjuster to join a fully remote team. You will manage complex property claims from reporting through settlement, requiring strong construction knowledge and policy interpretation.

The role emphasizes empathy, accuracy, and effective negotiation with policyholders. The ideal candidate has 6+ years in property claims and holds relevant licenses, with expertise in Xactimate and claims software.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Minimum of 6 years' progressive experience in property claims adjusting.
• Must hold relevant claims adjusting licenses/certifications.

Responsibilities

• Manage a caseload of complex property insurance claims (residential and commercial).
• Conduct remote investigations and on-site inspections when required.
• Assess damages, prepare estimates, and negotiate settlements with policyholders.
• Interpret policies, endorsements, and exclusions to confirm coverage.
• Coordinate with engineers, contractors, and legal counsel as needed.
• Maintain detailed claim files with documentation of communications and decisions.

Skills

Negotiation

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent in Business/Engineering/Construction

Licensed claims adjuster

Tools

Xactimate

Job description

About the Role

Our client, a premier insurance underwriter recognized for its exceptional service, is actively seeking an experienced Senior Property Claims Adjuster to join their dedicated remote team. This critical position focuses on managing all aspects of property damage claims, from initial reporting and investigation to assessment, negotiation, and final settlement. You will be instrumental in providing empathetic and efficient service to policyholders experiencing property loss, ensuring fair compensation and a smooth claims process. The ideal candidate possesses a deep understanding of property insurance policies, construction principles, and claims investigation methodologies, coupled with outstanding communication and negotiation skills. This role offers the advantage of a fully remote work environment, allowing for flexibility while managing a challenging and rewarding caseload. You will be responsible for evaluating the extent of property damage, determining coverage, and working collaboratively with policyholders, contractors, and legal counsel. Your expertise in navigating complex property claims will directly contribute to the company's reputation for reliability and customer care. The role requires a meticulous approach to documentation and a strong ability to make informed decisions based on thorough investigation and policy interpretation. This is an exceptional opportunity to excel in property claims management from the convenience of your home office.

Key Responsibilities

• Manage a caseload of complex property insurance claims, including homeowners, commercial, and specialized properties.
• Conduct thorough remote and on-site (if required) investigations to determine the cause and extent of property damage.
• Assess damages, prepare detailed estimates, and negotiate fair settlements with policyholders and their representatives.
• Interpret property insurance policies, endorsements, and exclusions to confirm coverage.
• Coordinate with external experts such as engineers, contractors, and legal counsel when necessary.
• Maintain accurate and comprehensive claim files, documenting all communications, investigations, and decisions.
• Ensure claims are handled in compliance with all relevant regulations, company guidelines, and service standards.
• Provide exceptional customer service, offering clear explanations and support throughout the claims process.
• Identify and report potential fraudulent claims for further review.
• Contribute to process improvement initiatives within the claims department.

Requirements

• Bachelor's degree in a relevant field (e.g., Business, Construction Management, Engineering) or equivalent experience.
• Minimum of 6 years of progressive experience in property claims adjusting.
• Possession of relevant claims adjusting licenses and certifications.
• Strong knowledge of building construction, materials, and repair methodologies.
• Proficiency in claims management software and estimating tools (e.g., Xactimate).
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage a high volume of complex claims efficiently and effectively from a remote location.
• High level of integrity and commitment to ethical practices.
• Willingness to travel occasionally for complex on-site inspections if required.

Benefits

• Competitive salary and comprehensive benefits package.
• Performance-based incentive programs.
• Generous paid time off and retirement planning options.
• Fully remote work flexibility.
• Opportunities for professional growth and continuing education.
• Supportive team environment and access to advanced claims technology.