Senior Product Design Lead : Individual and Product Onboarding

nedbank; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial institution is seeking a Senior Product Design Lead in Johannesburg to drive the design strategy for client and product onboarding. This role involves leading a design team, fostering a culture of innovation, and collaborating with various stakeholders to deliver user-centric solutions. Ideal candidates should have over 8 years of experience in UI/UX or product design, including 3 years in a leadership capacity.

Qualifications

• 8+ years in UI/UX or Product Design.
• At least 3 years in a leadership role.
• Proven experience in leading design teams and delivering complex digital products.

Responsibilities

• Translate strategic objectives into design solutions.
• Define and evolve design systems and frameworks.
• Conduct user research and usability testing.

Skills

High-fidelity prototyping in Figma

Basic front-end understanding (HTML, CSS)

Agile methodologies

Lean UX practices

Service design practices

Education

Matric / Grade 12 / National Senior Certificate

Degree or Certification in Design, HCI, or related field

Job description

Senior Product Design Lead : Individual and Product Onboarding

Details

Location: Johannesburg, ZA

Date: 1 Oct 2025

Reference: 142084

REQ 142084 Keabetswe Modise

Closing Date: 10 October 2025

Location

Group Technology – Enterprise Design

Job Purpose

We are looking for a visionary Senior Product Design Lead to drive the design strategy and execution for our client and product onboarding portfolio. This role is pivotal in shaping human-centred, scalable, and future-ready experiences that align with business objectives and deliver measurable impact.

You will lead a team of designers, foster a culture of design excellence and innovation, and collaborate closely with product, engineering, research, and business stakeholders to ensure solutions are feasible, impactful, and delightful.

Job Responsibilities

• Translate strategic objectives and validated user problems into intuitive, scalable design solutions.
• Define and evolve design systems, guidelines, and frameworks to ensure consistency and efficiency.
• Champion User-Centred Design

• Conduct and leverage user research, usability testing, and data insights to inform design decisions.
• Advocate for inclusive, accessible, and omni-channel experiences across all touchpoints.
• Integrate AI-driven tools and emerging technologies into the design process to enhance efficiency and creativity.
• Promote service design thinking to deliver seamless end-to-end experiences.
• Guide and mentor designers, fostering a growth mindset and culture of collaboration.
• Influence stakeholders through clear communication, storytelling, and co-creation workshops.

• Operational Excellence

• Ensure alignment with technical infrastructure, design standards, and agile delivery practices.
• Manage timelines, priorities, and resources to deliver high-quality outputs on schedule.
• 8+ years in UI/UX or Product Design, with at least 3 years in a leadership role.
• Proven experience in leading design teams and delivering complex digital products at scale.

Qualifications

• Essential: Matric / Grade 12 / National Senior Certificate
• Preferred: Degree or Certification in Design, HCI, or related field from an accredited institution.

Skills & Exposure

• Prototyping: High-fidelity prototyping in Figma.
• Technical Acumen: Basic front-end understanding (HTML, CSS), strong grasp of software delivery at scale.
• Methodologies: Agile, Lean UX, and service design practices for omni-channel experiences.

Technical & Professional Knowledge

• Full Product Design lifecycle and Design Systems.
• AI as a design enabler and data-driven design practices.
• Strong understanding of UX metrics, analytics, and performance measurement.
• Familiarity with journey mapping, service design, and accessibility standards.
• High performance, purpose-led: Create a culture of purpose-led, client-centred, and values-driven performance.
• Driving Successful Customer Engagements
• Driving Innovation
• Building Talent
• Accountability

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