Senior PM - IVR & Call Center Program Lead

Boardroom Appointments; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Boardroom Appointments is seeking a Senior Project Manager to lead planning and management of key client projects in a fast-paced environment. You will coordinate with clients, internal teams and vendors to ensure successful delivery and comprehensive documentation.

The role requires 8 years in project management with at least 5 years of managerial experience, plus IVR/call center experience. Proficiency with MS Project, MS Office, Excel and SharePoint is essential.

Qualifications

• Bachelor's degree in Management, Business Administration or related field is required.
• Must have IVR / telephonic system experience.
• Must have call center experience.
• Experience with project management software is preferred.
• Must manage both detail and EXEC level.
• Certification such as PMP, Agile, Prince 2 is a plus.
• Experience with software, data warehouse systems, BI tools and applications.
• 8 years of PM experience with at least 5 years in management roles.
• Proficiency with MS Project, MS Office Suite, Excel and SharePoint.

Responsibilities

• Coordinates between business and technical leadership to deliver projects meeting client requirements.
• Senior PM on a Customer Service Programme including IVR/telephonic system replacement initiatives.
• Manage project management, financials, business analysis, client relationships and strategic planning.
• Develops and manages project specifications and related documentation (plans, schedules, budgets, testing, reports, communication, impact analysis).
• Manages budget, schedule, scope, resources, risks and quality issues.

Skills

Project management

Client relationship management

Budget management

Risk management

PMP

Prince2

Agile

Education

Bachelor's degree in Management or Business Administration

Tools

MS Project

MS Office Suite

Excel

SharePoint

Job description

Boardroom Appointments is seeking a Senior Project Manager to lead planning and management of key client projects in a fast-paced environment. You will coordinate with clients, internal teams and vendors to ensure successful delivery and comprehensive documentation.

The role requires 8 years in project management with at least 5 years of managerial experience, plus IVR/call center experience. Proficiency with MS Project, MS Office, Excel and SharePoint is essential.