Senior Project Manager

Boardroom Appointments; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Boardroom Appointments is seeking a Senior Project Manager to lead planning and management of key client projects in a fast-paced environment. You will coordinate with clients, internal teams and vendors to ensure successful delivery and comprehensive documentation.

The role requires 8 years in project management with at least 5 years of managerial experience, plus IVR/call center experience. Proficiency with MS Project, MS Office, Excel and SharePoint is essential.

Qualifications

• Bachelor's degree in Management, Business Administration or related field is required.
• Must have IVR / telephonic system experience.
• Must have call center experience.
• Experience with project management software is preferred.
• Must manage both detail and EXEC level.
• Certification such as PMP, Agile, Prince 2 is a plus.
• Experience with software, data warehouse systems, BI tools and applications.
• 8 years of PM experience with at least 5 years in management roles.
• Proficiency with MS Project, MS Office Suite, Excel and SharePoint.

Responsibilities

• Coordinates between business and technical leadership to deliver projects meeting client requirements.
• Senior PM on a Customer Service Programme including IVR/telephonic system replacement initiatives.
• Manage project management, financials, business analysis, client relationships and strategic planning.
• Develops and manages project specifications and related documentation (plans, schedules, budgets, testing, reports, communication, impact analysis).
• Manages budget, schedule, scope, resources, risks and quality issues.

Skills

Project management

Client relationship management

Budget management

Risk management

PMP

Prince2

Agile

Education

Bachelor's degree in Management or Business Administration

Tools

MS Project

MS Office Suite

Excel

SharePoint

Job description

As a Senior Project Manager, you will be responsible for the planning and management of projects. You'll work closely with clients to ensure that each project is successful. You'll liaise with internal stakeholders and external vendors as well as ensuring accurate documentation is provided at all times. Your role will require you to have an understanding of project life cycles, costing techniques and requirements gathering procedures within the industry sector.

Duties and responsibilities:

• Coordinates between the business and technical leadership in delivering comprehensive projects that meet client requirements
• Senior PM who can work on a Customer Service Programme several initiatives one of them being a replacement of the IVR / telephonic system
• Models lessons learned from experience and applies these to new projects Responsible for the project management, financial, business analysis, client relationship management and strategic planning
• Develops and manages project specifications and related documentation for project deliverables, including project management plans, stakeholder participation, schedules, cost estimates, testing plan and issues, test results, development progress notes, test report and execution activities, communication plans, and business impact analysis
• Manages the project budget, schedule, scope, resources, risks, and quality issues

Qualifications and experience:

• Bachelors degree in Management, Business Administration or related field required
• Must have IVR / telephonic system experience
• Must have call center experience
• Experience in the following areas is preferred: project management software
• Must be able to manage the detail as well as the EXEC level
• Certification is a plus PMP, Agile , Prince 2
• software, data warehouse systems, business intelligence tools and applications
• 8 years of experience as a project manager with at least 5 years of previous managerial experience
• Experience with the following tools and platforms: MS Project, MS Office Suite, Excel, SharePoint