Senior Partner Associate

NSC Global; Cape Town; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading IT services company is seeking a Senior Partner Associate in Cape Town. The role involves managing partner relationships, onboarding new partners, and ensuring the performance of the global network. Candidates should have at least two years of experience in IT or telecommunications, strong negotiation skills, and be fluent in English. This full-time position requires good administrative skills and the ability to work under pressure.

Qualifications

• Minimum two years’ experience in a similar role.
• Experience in IT or telecommunications.
• Proficiency in advanced Excel.

Responsibilities

• Identify gaps in coverage and skillset requirements.
• Build relationships and manage partner performance.
• Handle escalated issues and manage partner contracts.

Skills

Fluent English

Negotiation skills

Relationship building

Multi-tasking

Strong administrative skills

Education

Grade 12 or equivalent qualification

Tools

Microsoft Office

SharePoint

Database systems

Job description

Senior Partner Associate – NSC Global

Location: Cape Town, Western Cape, South Africa

Overview

A Senior Partner Associate will be responsible for a region, ensuring NSC Global has a quality, cost‑effective field‑engineering global network to meet customer requirements. This is achieved by identifying and onboarding suitable organisations, building strong relationships, governing performance, and mentoring Partner Associates.

Responsibilities

• Onboarding
  • Identify gaps in coverage and skillset requirements in the region through requirement and request analysis.
  • Source and research new partners globally using tools such as Cisco Partner Portal, DELL, HPE, LinkedIn, and others.
  • Interview prospective organisations and evaluate suitability.
  • Prepare and execute legal documentation to onboard suitable organisations into the global network.
  • Create partner profiles to house all contracts, documentation, and data received, signed, and stored.
  • Maintain the data pack, updating partner coverage, capabilities, commercials, escalation paths, and general business information in the global database.
• Reviews and Governance
  • Review partners’ activities and performance monthly, quarterly, annually, and when needed.
  • Build strong working relationships to ensure flexibility and reliability.
  • Manage contracts and partners’ profiles for dedicated projects.
  • Attend regular project/contract review meetings and act on open partner items.
  • Continuously learn about partners and partner countries, becoming a subject‑matter expert.
  • Discuss historical and current issues and improvement plans.
  • Participate in strategic reviews with partner associates.
• Quotes & Requests
  • Manage the requests inbox/ticket tool and task allocation.
  • Action pre‑sales/solutioning requests and provide consolidated feedback within strict OLA.
  • Maintain the partner requests tracker and update daily activities.
  • Manage transitions, including customer‑specific contracts and third‑partner maintenance contracts.
  • Dra ft customer‑specific addendums (CSA) to capture requirements, sites, skillset, and commercials.
  • Track partner alignment and document project plans.
  • Attend transition meetings and address open items.
  • Execute CSA with aligned partners, ensuring legal compliance.
  • Work closely with service delivery and project managers.
  • Mentor and back up partner associates.
• Escalations
  • Manage partner issues inbox/ticket tool and align tasks.
  • Handle escalated issues from service delivery teams.
  • Address contractual breaches per partner contract documentation.
  • Resolve PO and invoice queries with the appropriate internal teams.
• Global Partner Network Database
  • Verify completeness of partner data packs and load into the database.
  • Review database profiles for gaps and maintain information.
  • Create index tabs for transitions/live contracts for partner alignment.
  • Ensure timely and accurate updates.
  • Perform ad‑hoc administrative tasks, logging ticket tool activities, and maintaining templates, training notes, folders, statistics, and commercial analysis.
• Team Assistance
  • Provide regional overview and gap analysis to guide focus.
  • Oversee and assist partner associates.
  • Backup the line manager.
• Management Reports
  • Weekly reports: activity statistics, ticket overview, partner reviews, onboarding, requests, issues, and project trackers.
  • Monthly reports: top partner reviews and projected aligned partners.
  • Quarterly & annual reports: top partner reviews and overall partner activity.
  • Ad‑hoc: handover documents and to‑do lists for sudden leave requirements.

Qualifications

Technical Qualifications

• Fluent spoken and written English at a business level.
• Minimum two years’ experience in a similar role.
• Experience in IT or telecommunications.
• Global knowledge/exposure.
• Experience researching and sourcing new suppliers/vendors.
• Experience working with contracts, terms and conditions, agreements.
• Negotiation skills and ability to work within target budgets.
• Proficiency in Microsoft Office, especially advanced Excel.
• Knowledge of database systems/protocols.
• SharePoint experience is advantageous.

Non‑Technical Qualifications

• Ability to build relationships at all levels within the partner network.
• Capability to work with all levels of internal staff and management.
• Strong administrative skills.
• Multi‑tasking ability.
• Ability to handle high pressure.
• Independent yet supportive within a team environment.
• Training experience.
• Experience supervising individuals and small teams.

Management Qualifications

• Weekly, monthly, quarterly and annual reporting experience.

Required Education And Experience

• Grade 12 or equivalent qualification.
• Fluent English at a business level.
• At least 3 years’ experience in IT or telecommunications.
• At least 1 year supervising and mentoring staff.
• Good planning and organizing skills.
• Strong customer‑focused and productive output.
• Experience in sourcing and maintaining new suppliers.
• Legal documentation experience with contracts and terms.
• Negotiation skills within budgets.
• Database system/protocol knowledge.
• Relationship building at all partner network levels.
• Experience with internal staff, management, and exec levels.
• SharePoint experience advantageous.
• Ticketing tool experience beneficial.
• Foreign language knowledge beneficial.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• General Business, Management, and Business Development

Industries

• IT Services and IT Consulting

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