Senior Operations Manager - Digital

Placements24; Noord-Kaap; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Professional growth opportunities

Fully remote work environment

Job summary

Placements24 is seeking a Senior Operations Manager - Digital to lead digital operations initiatives from Kimberley, South Africa. The role focuses on optimizing online platforms, digital workflows, and customer engagement to drive growth and improve user experience.

You will implement best practices in digital operations, manage cross-functional teams across digital product development, and ensure scalability and reliability of digital services in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of digital platforms and services, ensuring optimal performance and uptime.
• Develop and implement strategies to enhance digital customer experience and streamline online processes.
• Manage operational workflows for digital product launches, updates, and feature rollouts.
• Collaborate with engineering, marketing, and product teams to align operational efforts with digital strategies.
• Implement and monitor KPIs for digital operations, identifying areas for improvement.
• Drive initiatives for process automation and operational efficiency within the digital environment.

Job description

About the Role

Our client is seeking a dynamic and experienced Senior Operations Manager - Digital to lead their digital operations initiatives from Kimberley . This role focuses on optimizing online platforms, digital workflows, and customer engagement processes to drive growth and enhance user experience. You will be responsible for implementing best practices in digital operations, managing cross-functional teams involved in digital product development, and ensuring the scalability and reliability of digital services. The ideal candidate will possess a strong blend of operational expertise and digital strategy acumen, committed to driving innovation and efficiency in the digital space.

Key Responsibilities

• Oversee the day-to-day operations of digital platforms and services, ensuring optimal performance and uptime.
• Develop and implement strategies to enhance digital customer experience and streamline online processes.
• Manage operational workflows for digital product launches, updates, and feature rollouts.
• Collaborate with engineering, marketing, and product teams to align operational efforts with digital strategies.
• Implement and monitor key performance indicators (KPIs) for digital operations, identifying areas for improvement.
• Drive initiatives for process automation and operational efficiency within the digital environment.

Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• 5-7 years of experience in operations management, with a strong specialization in digital operations or e-commerce.
• Proven track record in managing and optimizing digital platforms and online customer journeys.
• Experience with agile methodologies and working in fast-paced digital environments.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and collaboration skills, with experience managing remote or distributed teams.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development in the digital sector.
• A flexible, fully remote work environment supporting work-life balance, ideal for overseeing operations from Kimberley .
• Access to cutting-edge digital tools and technologies.