Senior NetSuite Systems Support Specialist

ATS Client; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

ATS Client in Cape Town seeks an IT support specialist focused on NetSuite and finance systems. You will be the go-to person when NetSuite goes rogue, delivering expert-level support, training, and system improvements in a global environment.

This hands-on role emphasizes problem-solving over reconciliations, with responsibilities across access control, security, documentation, and user training to keep the system stable and users productive.

Qualifications

• 3–5 years of NetSuite support experience.
• Solid background in finance systems support.
• Strong communication and training documentation skills.
• Able to translate tech speak into layman language.
• Experience with global, remote teams and SLAs.

Responsibilities

• Provide expert-level NetSuite and finance system support for users.
• Manage support tickets and adhere to SLAs.
• Deliver a great user experience when things go wrong.
• Oversee user access and system security.
• Identify repeat issues and implement fixes.
• Participate in system improvements, upgrades, and projects.
• Create documentation and training content for users.
• Test, tweak, and ensure new solutions work correctly.
• Contribute to cross-functional projects and user training.

Skills

NetSuite

Support experience

Finance systems knowledge

Communication

Training content creation

Documentation

Self-starter

Problem solving

Global collaboration

Tools

NetSuite

Ticketing systems

Access control tools

Job description

First things first: This is NOT a finance job.

Yes, it involves finance systems. Yes, you'll work with finance teams. But if you're here to do reconciliations and journal entries... this isn't your moment. This is a hands‑on, problem‑solving, user‑supporting, system‑fixing IT role. Think less "spreadsheet jockey" and more "NetSuite superhero".

Company and Job Description

• A globally connected business that keeps things moving across multiple regions (yes, your work will have real impact)
• Let us say it louder for the people at the back: THIS IS NOT A FINANCE ROLE
• It's an IT support role focused on NetSuite and finance systems (you fix the system, not the spreadsheets)
• You’ll be the person people turn to when NetSuite goes rogue
• A mix of support, training, improvements, and projects-so yes, you’ll stay busy
• You’ll help make systems easier, faster, and less frustrating for users
• Work across a global environment, where no two days look the same
• Perfect for someone who enjoys solving problems and preventing them from happening again

Key Responsibilities

• Be the hero who provides expert‑level support when users hit a wall
• Keep on top of support tickets, because chaos is not the vibe (hello SLAs)
• Deliver a great user experience, even when things go wrong
• Help manage user access and system security (you hold the keys)
• Spot repeat issues and think: "right, let's fix this properly"
• Get involved in system improvements, upgrades, and new solutions
• Play a part in projects – testing, tweaking, and making sure things actually work
• Create documentation that people might actually read (a rare and valuable skill)
• Help build and deliver training content so users stop clicking the wrong buttons
• Constantly look for ways to make the system and everyone's life better

Job Experience and Skills Required

• You've got 3 – 5 years' of NetSuite support experience under your belt (you’ve seen things… you’ve fixed things)
• Solid background in finance systems support – bonus points if you’ve worked with ticketing systems without losing your mind
• You understand finance processes, but your real talent is making the system behave – not doing the finance itself
• Comfortable learning new systems and figuring things out when there's no manual (because let's be honest… there often isn't)
• Strong communicator who can translate tech speak into actual human language
• You can juggle tasks, priorities, and the occasional "urgent" request that isn't really urgent
• A self‑starter who takes initiative and doesn't wait around for someone else to fix it
• Thrive in a global environment – time zones, remote teams, all part of the fun
• Experience in support + training is a big plus (you’ve helped users before they break something… or after)
• Adaptable, proactive, and armed with a "let's just get it done" attitude

For more information please contact: Tatum Fransman