Call Centre Operator

Hire Resolve; Pretoria; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A logistics company in Pretoria is looking for a Call Centre Operator. Responsibilities include managing truck breakdowns, diesel authorizations, and monitoring driver routes. Candidates should have at least Grade 12, relevant experience in the logistics industry, and be willing to work in shifts. Knowledge of English is mandatory and Afrikaans an advantage. Apply with your CV today!

Qualifications

• Minimum 2-3 years experience in logistics & transport.
• Ability to work shifts including weekends.
• Knowledge of Afrikaans and other official languages beneficial.

Responsibilities

• Coordinate truck and trailer breakdowns.
• Manage diesel authorizations and capture load data.
• Monitor route compliance and adhere to journey plans.
• Manage pool vehicle operations.

Skills

Experience in logistics and transport

Communication in English

Ability to manage breakdowns

Shift work flexibility

Education

Grade 12 or equivalent

Diploma in Logistics or Transport Management

Job description

Hire Resolve's client is seeking a Call Centre Operator to join their team in Pretoria. The Call Centre Operator will be responsible for coordinating truck and trailer breakdowns, managing diesel authorizations, capturing load and journey data, monitoring route compliance, and ensuring adherence to journey and sleep plans.

Responsibilities

• Handle Truck and Trailer Breakdowns:
  • Receive and log breakdown calls from drivers.
  • Arrange repairs with approved truck dealerships or service providers.
  • Provide regular updates to the Fleet Controller.
  • Record all breakdown details in the breakdown book for morning handover.
• Manage Diesel Authorizations:
  • Direct drivers to approved diesel filling stations.
  • Approve diesel requests and provide authorization numbers.
  • Record diesel details (fleet number, litres, date, time, and kilometres) in the system.
• Capture Load Information:
  • Enter details for each truck’s loading and offloading, including client info, times, load mass, and kilometres.
  • Monitor truck routes and report any unauthorized deviations.
• Journey Management:
  • Monitor driver adherence to designated routes and sleep plans.
  • Inform Fleet Controllers of any delays or deviations.
  • Wake drivers as needed according to sleep plans.
  • Initiate recovery protocols in case of accidents or hijackings.
• Pool Vehicle Management:
  • Manage bookings and usage of pool vehicles.
  • Conduct pre‑ and post‑trip inspections.
  • Report damages to the Technical Manager.

Requirements

• Grade 12 or equivalent (required)
• Diploma or similar in Logistics or Transport Management (advantage but not essential)
• 2-3 years’ experience in a similar position within the logistics & transport industry
• English (must), Afrikaans (desired) and other official language (advantage)
• Willing to work shifts (including weekends)
• Day Shift – 06:00 – 18:00
• Night Shift – 18:00 – 06:00
• Work on a 3 days on / 3 days off basis.

Contact Hire Resolve for your next career-changing move.

Apply for this role today, contact Sonique Beetge at Hire Resolve [e-mail] or on LinkedIn.

You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [e-mail].

We will contact you telephonically in 3 days if you are suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.