Senior Microsoft Enterprise Architect

JVR Software; Cape Town; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid working

Certification support

Professional development

Job summary

JVR Software is seeking a senior L3 Infrastructure Engineer to deliver advanced Microsoft platform support in a hybrid Cape Town environment. You will architect and implement Microsoft enterprise infrastructure, lead complex deployments and stay aligned with ITIL practices.

You will mentor L1/L2 engineers, manage escalations, and drive Modern Workplace initiatives including Intune, Exchange Online, SharePoint and Defender, with a focus on security and reliability.

Qualifications

• 8-10 years' experience in IT infrastructure support, enterprise engineering and project deployments.
• Minimum 5 years' hands-on experience with on-premises Windows Server infrastructure.
• Minimum 5 years' hands-on experience with Microsoft 365.
• Minimum 5 years' hands-on experience with Microsoft Azure.
• Proven L3 experience handling complex escalations and enterprise infrastructure environments.
• Demonstrated experience mentoring or providing technical leadership to L1/L2 engineers.
• Strong client-facing implementation and technical support experience.
• Matric (Grade 12).

Responsibilities

• Provide L3 technical support, advanced troubleshooting and root-cause analysis across Microsoft on-premises, hybrid and cloud environments.
• Design, architect and implement Microsoft enterprise infrastructure solutions.
• Lead complex Microsoft 365, Azure and Windows Server deployments, upgrades and migrations.
• Manage escalated technical incidents and ensure timely resolution of complex client issues.
• Provide technical leadership, mentoring and guidance to L1 and L2 engineers.
• Drive Microsoft Modern Workplace implementations, including Intune, Exchange Online, SharePoint, Teams and Microsoft Defender.
• Oversee identity and access management, Active Directory, Microsoft Entra ID and hybrid identity solutions.
• Develop PowerShell scripts and automation to improve operational efficiency.
• Establish technical standards, documentation and best-practice procedures.
• Participate in client technical engagements, solution design reviews and pre-sales scoping.
• Ensure technical delivery aligns with Microsoft best practices, security standards and ITIL frameworks.

Skills

L3 support

Troubleshooting

PowerShell

Client-facing

Mentoring

Microsoft 365

Azure

Windows Server

Active Directory

ITIL familiarity

Education

Matric (Grade 12)

ITIL Foundation

Job description

JVR Software is seeking a senior L3 Infrastructure Engineer to deliver advanced Microsoft platform support in a hybrid Cape Town environment. You will architect and implement Microsoft enterprise infrastructure, lead complex deployments and stay aligned with ITIL practices.

You will mentor L1/L2 engineers, manage escalations, and drive Modern Workplace initiatives including Intune, Exchange Online, SharePoint and Defender, with a focus on security and reliability.