Senior Modern-Work Engineer: Microsoft 365 & AI Ops
On Direct Business Services Limited
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Benefits offered by this job
Job summary
On Direct Business Services Limited is seeking a Modern-Work Expert Support Engineer (T3) in Cape Town to deliver advanced Microsoft cloud support across multiple workloads. You will own complex incidents, coordinate with senior engineers, and drive onboarding and transition efforts with rigorous documentation.
The role requires 5+ years in Microsoft cloud operations, strong incident leadership, and hands-on 365/Entra/Purview expertise.
Qualifications
- At least 5 years in Microsoft cloud operations or support, incl. 2+ years Tier 3 work.
- Proven ownership of complex incidents and root-cause analysis from discovery to resolution.
- Expertise in Microsoft 365 and Entra administration, security and troubleshooting across workload dependencies.
Responsibilities
- Own complex incidents and escalations with evidence-led diagnosis and clear handover.
- Lead major incident responses and coordinate specialist input and RCA actions.
- Guide onboarding and service transition with design input, remediation and acceptance criteria.
Skills
Education
Tools
Job description
On Direct Business Services Limited is seeking a Modern-Work Expert Support Engineer (T3) in Cape Town to deliver advanced Microsoft cloud support across multiple workloads. You will own complex incidents, coordinate with senior engineers, and drive onboarding and transition efforts with rigorous documentation.
The role requires 5+ years in Microsoft cloud operations, strong incident leadership, and hands-on 365/Entra/Purview expertise.
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