Senior Microsoft 365 Engineer — Ownership & Projects

TenacIT Solutions; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

TenacIT is seeking an experienced Senior Microsoft 365 Support Engineer to join our Gqeberha-based technical team. You’ll work across Microsoft 365 platforms supporting multiple client environments, with a focus on proactive problem solving and project delivery.

You’ll have hands-on technical responsibilities, including migrations, endpoint management, and security tooling, while mentoring junior engineers and contributing to service improvements.

Qualifications

• 2–3 year IT Diploma or equivalent qualification preferred.
• A+ and N+ certifications advantageous.
• Microsoft certifications advantageous.
• 4–5+ years in IT support, systems engineering, or MSP environment.
• Experience supporting multiple client environments.
• Experience managing escalated incidents through to resolution.
• Exposure to project implementation and cloud migration work is preferred.

Responsibilities

• Troubleshoot and resolve escalated Microsoft 365, desktop, and infra incidents.
• Administer Microsoft 365 tenants: user, mailbox, service config.
• Manage Exchange Online mailboxes, mail flow, and DNS-related issues.
• Configure and support desktop environments and deployments.
• Perform endpoint management, patching, and monitoring via RMM platforms.
• Support Microsoft 365 migrations and onboarding projects.
• Work with endpoint security tooling to maintain secure environments.
• Provide root-cause analysis and propose long-term improvements.
• Maintain accurate technical documentation across environments.
• Mentor junior engineers and contribute to process improvements.

Skills

Microsoft 365 Administration

Exchange Online

SharePoint Online

Microsoft Teams Administration

Tenant onboarding

Migrations & onboarding

End-user support

MSP project delivery

Security tooling awareness

Education

2–3 year IT Diploma or equivalent

Tools

RMM Platforms

Remote Support Tools

DNS & Mail Flow Troubleshooting

Patch Management

Office 365 migrations

Job description

TenacIT is seeking an experienced Senior Microsoft 365 Support Engineer to join our Gqeberha-based technical team. You’ll work across Microsoft 365 platforms supporting multiple client environments, with a focus on proactive problem solving and project delivery.

You’ll have hands-on technical responsibilities, including migrations, endpoint management, and security tooling, while mentoring junior engineers and contributing to service improvements.