Senior Microsoft 365 Engineer | MSP Hands-On Expert

TenacIT Solutions

Cape Town

On-site

ZAR 600,000 - 900,000

Full time

14 days+

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Job summary

TenacIT is seeking an experienced Senior Microsoft 365 Support Engineer to join our Gqeberha-based technical team. You will provide senior-level support across multiple client environments, administering Microsoft 365 tenants and managing Exchange Online, DNS, and mail flow.

You will troubleshoot escalated incidents, support migrations, and participate in project implementations within a dynamic MSP setting.

Qualifications

2-3 year IT Diploma or equivalent qualification preferred.
A+ and N+ advantageous.
Microsoft certifications advantageous.

Responsibilities

Provide senior-level technical support across multiple client environments.
Troubleshoot and resolve escalated Microsoft 365, desktop, and infrastructure-related incidents.
Administer Microsoft 365 tenants, including user, mailbox, and service configuration.
Manage Exchange Online mailboxes, mail flow, spam filtering, mail tracing, and DNS-related troubleshooting.
Configure and support desktop environments, software deployments, and end-user systems.
Perform endpoint management, patching, monitoring, and maintenance via RMM platforms.
Support Microsoft 365 migrations, onboarding projects, and technical implementations.
Work with endpoint security and related security tooling to maintain secure and stable client environments.
Perform root cause analysis on recurring technical issues and recommend long‑term improvements.
Maintain accurate technical documentation across client environments.
Contribute to process improvement and internal operational efficiencies.
Provide mentorship and technical guidance to junior engineers where required.