Senior Manager, AI-Driven Client Insights & Analytics

Amicorp Group; Cape Town; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

Amicorp Group is seeking a Senior Manager, Digital Insights & Analytics to lead client data strategy, data integration and analytics across CRM and related platforms. You will build a single client view, dashboards and CEI metrics to drive growth, retention and service improvements.

This role requires 5–8 years in client data operations, strong SQL/BI capabilities and experience with multi‑jurisdictional data governance.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, Information Systems or related field.
• 5–8 years in client service operations, CRM, digital communications or conversational messaging.
• Experience with the WhatsApp Business Platform (API) and CRM integrations.
• Experience coordinating teams across offices and multi‑jurisdictional environments.
• Strong written communication and data‑driven decision making.

Responsibilities

• Lead data integration and analytics to create a single client view.
• Develop dashboards and CEI/Voice of the Client programs.
• Oversee data quality, governance, and privacy across platforms.
• Design and deploy AI/advanced analytics to forecast client value and behavior.
• Partner with marketing, sales and IT to drive data‑driven growth.

Skills

Analytical thinking

Written communication

Project management

Cross-functional collaboration

Education

Bachelor’s degree in Business/IS/Marketing

Tools

WhatsApp Business Platform (API)

CRM systems (Salesforce/M HubSpot)

Data protection and privacy

Chatbot design

Multi‑jurisdictional experience

Job description

Amicorp Group is seeking a Senior Manager, Digital Insights & Analytics to lead client data strategy, data integration and analytics across CRM and related platforms. You will build a single client view, dashboards and CEI metrics to drive growth, retention and service improvements.

This role requires 5–8 years in client data operations, strong SQL/BI capabilities and experience with multi‑jurisdictional data governance.