Senior Luxury Boutique Guest Relations Leader

GC SOLAR; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

GC SOLAR in Cape Town is seeking a Senior Guest Relations Officer to enhance guest experiences and service delivery. This role involves managing guest relations, supervising housekeeping, and handling reservations and financial tasks in a luxury setting. Candidates should have 4-6 years of experience in hospitality, proficiency in Nightbridge and Zoho Books, and strong leadership skills. Flexibility for shifts and early mornings is necessary.

Qualifications

• 4–6 years of experience in luxury hospitality required.
• Proven ability in guest satisfaction and service recovery.
• Strong understanding of hotel management systems is essential.

Responsibilities

• Lead guest experience from arrival to departure.
• Manage reservations and ensure housekeeping standards.
• Oversee breakfast service and quality control.
• Handle financial administration and invoicing.
• Coordinate marketing and sales initiatives.

Skills

Guest relations experience

Supervision skills

Complaint resolution

Sales and marketing initiatives

Microsoft Office proficiency

Education

Hospitality diploma or degree

Certification in front office management

Tools

Nightbridge

Zoho Books

Job description

GC SOLAR in Cape Town is seeking a Senior Guest Relations Officer to enhance guest experiences and service delivery. This role involves managing guest relations, supervising housekeeping, and handling reservations and financial tasks in a luxury setting. Candidates should have 4-6 years of experience in hospitality, proficiency in Nightbridge and Zoho Books, and strong leadership skills. Flexibility for shifts and early mornings is necessary.