Senior Key Account & Business Ops Manager

Fidelity Services Group; Gauteng; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Fidelity Services Group is seeking a seasoned leader to manage the existing account manager team and maintain relationships with our largest clients. The role involves driving business development, preparing SOPs, quotes, presentations and tender submissions, and presenting to new business customers to help achieve targets.

The incumbent will oversee reporting, data quality, budgeting, stock forecasting, and cross-functional collaboration with marketing and other internal teams to ensure

Qualifications

• Manage the existing team of Key Account Managers.
• Manage relationships with key customers.
• Assist with business development. Prepare SOPs, quotes, presentations, and tender submissions.
• Present to new business customers and assist in achieving the new business target.

Responsibilities

• Prepare weekly and monthly reports and report back to the business and management.
• Ensure that the B2B database is managed effectively and regularly checked, reconciled, and updated so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations of the B2B team run effectively.
• Identify and driver operational improvements within the business.
• Ensure that relevant internal personnel receive adequate training on the use of the relevant systems.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information in the existing systems.
• Assist with stock forecasting and budgeting.
• Oversee CMR data quality and integrity.
• Assist marketing teams with Show & Tell days.
• Maintain a close working relationship with various internal teams.
• Assist the National New Business Development Manager with pricing, reporting etc.

Job description

Fidelity Services Group is seeking a seasoned leader to manage the existing account manager team and maintain relationships with our largest clients. The role involves driving business development, preparing SOPs, quotes, presentations and tender submissions, and presenting to new business customers to help achieve targets.

The incumbent will oversee reporting, data quality, budgeting, stock forecasting, and cross-functional collaboration with marketing and other internal teams to ensure