Senior ICT Support

Emeris; Pretoria; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

LinkedIn Learning

Staff and family discounts

Incentive bonus program

Birthday vouchers

Annual leave

Job summary

Emeris Pretoria is seeking a Senior ICT Support to oversee IT infrastructure, service desk operations and campus systems, ensuring uptime and security across LAN, WLAN and WAN. The role involves installing servers, coordinating hardware deployments, mentoring ICT Supports, and driving compliance with security policies such as patching, BitLocker and SCCM.

It requires 2-3 years ICT experience and relevant certifications.

Qualifications

• 2-3 years ICT Support/Service Desk experience.
• Relevant IT certifications or qualifications.
• Ability to mentor and supervise ICT Supports.

Responsibilities

• Conducts daily checks on IT infrastructure (LAN, WLAN, WAN) to ensure uptime.
• Installs new servers and coordinates hardware deployments.
• Maintains security protocols and patching procedures (BitLocker, SCCM).
• Oversees campus ICT Service Desk and staff performance.

Skills

ICT infrastructure

Staff supervision

Time management

Problem solving

Education

Higher Certificate / Occupational Certificate Level 5 in A+/N+/MCSE / MCTIP

Advanced Certificate / Diploma / Occupational Certificate Level 6 in A+/N+/MCSE / MCTIP

Tools

SCOM

SCCM

BitLocker

Networking (LAN/WAN)

Job description

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Pretoria has a vacancy for a Senior ICT Support.

Duties and Responsibilities:

Infrastructure Support

• Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc…) to monitor up time requirements and ensure that systems are running optimally.
• Installs new servers when required.
• Co-ordinates the deployment of hardware, systems and infrastructure within the campus.
• Ensures that the necessary security protocols and maintenance procedures for the campus are followed and executed timeously which includes, but is not limited to software patching/updates, BitLocker compliance, Antimalware compliance, SCOM alerts, device imagine, and SCCM compliance.
• Interacts and liaises with vendors or service providers for support and troubleshooting, where necessary.
• Monitors ICT security systems and does periodic tests and checks to ensure that everything is in order.

Service Delivery and Escalations

• Diagnoses and troubleshoots hardware and software issues that are escalated from ICT Supports and compiles and uploads KB articles for future reference.
• Attends to, defines, documents, and hands back to the ICT Supports any escalated ICT Support request that is not on the Catalogue of Services.
• Administers and maintains software, as per the agreed software list.
• Oversees the campus' ICT Service Desk to ensure calls are correctly allocated and timeously addressed.

Staff Supervision

• Ensures that the campus has the necessary ICT support during operational hours.
• Co-ordinates and oversees campus ICT Support staff activities and engages in short to medium term tactical planning.
• Provides input into the ICT Supports' interview and hiring process, leave requests, appraisals and KPA setting.
• Provides mentorship to ICT Supports.
• Develops succession plan for ICT Supports.
• Good interpersonal skills
• Computer literacy and systems administration
• Time management and organisational skills
• Initiative and problem solving prowess
• Ability to cope in a pressured environment
• Minimum of a Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in A+/N+ /MCSE / MCTIP.
• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in A+/N+ /MCSE / MCTIP, advantageous.

Minimum Work Experience Requirements:

• Minimum of 2 - 3 years ICT Support/Service Desk agent.
• Competitive salary commensurate with experience.
• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.