Senior HR Manager

Sitel Corp.; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Sitel Corp. in Cape Town seeks a Senior HR Manager to act as a strategic partner, driving people initiatives that align with business goals and leading end-to-end HR operations.

You will partner with senior leaders, oversee talent acquisition, performance and development, and champion a high-performing, inclusive workplace culture across a fast-paced, global environment. The role requires 7+ years in HR, strong stakeholder management, data literacy and employment-law knowledge, with fluency in

Qualifications

• Bachelor's degree in HR business or related field required.
• 7+ years HR experience with 3+ years in a senior/managerial capacity.
• Fluency in English; additional languages a plus.

Responsibilities

• Partner with senior leadership to develop and execute people strategies aligned with business goals.
• Oversee full-cycle recruitment for mid-to-senior level roles and succession planning.
• Manage employee relations cases and champion engagement initiatives.
• Lead performance management, identify development gaps, and coach managers.
• Ensure HR operations compliance and maintain accurate workforce data.

Skills

Strategic thinking

Stakeholder management

Data literacy

Employment law

Communication

Confidentiality

Emotional intelligence

People leadership

Change management

Education

Bachelor's Degree in HR Business or related field

Job description

The Senior HR Manager serves as a strategic HR partner, driving people initiatives that align with business objectives. This role leads end-to-end HR operations, supports leadership teams, and champions a high-performance, inclusive workplace culture.

Key Responsibilities

Strategic HR Partnership

• Partner with senior leadership to develop and execute people strategies aligned with business goals
• Provide data-driven HR insights to support workforce planning and decision-making
• Lead organizational design and change management initiatives

Talent Acquisition & Management

• Oversee full-cycle recruitment strategies for mid-to senior level roles
• Collaborate with Recruitment Managers to align hiring profiles with business needs
• Drive succession planning and internal mobility programs

Employee Relations & Engagement

• Manage complex employee relations cases with fairness and compliance
• Champion engagement initiatives that reinforce a positive employee experience
• Act as a trusted advisor to managers and employees alike

Performance and Development

• Lead performance management cycles, including goal-setting, reviews and calibration
• Identify learning & development gaps and coordinate targeted programs
• Coach and mentor people managers on HR best practices

HR Operations & Compliance

• Ensure compliance with local labor laws and global HR policies
• Maintain accurate workforce data and produce regular HE reporting
• Continuously improve HR processes for efficiency and scalability

Key Requirements

Education - Bachelor's Degree in HR Business or related field

Experience - 7+ years in HR with 3+ years in senior/managerial capacity

Languages - Fluency in English required: additional languages a plus

• Strong business acumen and strategic thinking
• Excellent stakeholder management and influencing skills
• Data literacy - ability to translate metrics into actionable insights
• Strong knowledge of employment law and HR compliance
• Confident communicator, written and verbal
• Comfortable operating in a fast-paced, global matric environment
• High emotional intelligence and confidentiality

What Success Looks Like (First 12 Months)

• Established trusted relationships with key business stakeholders
• Delivered measured improvements in employee engagement scores
• Reduced time-to-fill for critical roles through structed talent pipelines
• Implemented at least once process improvement across HR operations
• Contributed to a leadership development initiative