Senior Front Office Manager - High-Volume Hotel Ops

HotelJobs; South Africa; On-site; ZAR 420,000 - 540,000; Full time

Job summary

HotelJobs seeks an experienced Front Office Manager to lead operations for a 100+ room hotel. You will drive guest relations, team leadership, reservations, rate control and ensure night audit reconciliation is accurate.

Opera PMS experience is essential; Opera Cloud is a plus. Must hold a diploma/degree in Hospitality Management and be willing to work in a high-volume environment with conference group handling. SA national preferred.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 3–5 years in a senior hotel front office management role in hotels with over 100 rooms.
• Strong on guest relations, team leadership, reservations and rate control, cashiering and night audit reconciliation.
• Accountable for room revenue integrity.
• Opera experience essential and Opera Cloud an advantage.
• Experience in a high-volume hotel with 100+ rooms essential.
• Accustomed to dealing with conference group check ins and outs.
• Drivers licence essential, own car preferred.
• Open to South African nationals only.

Responsibilities

• Oversee front office operations for a 100+ room hotel.
• Maintain room revenue integrity and accurate night audit reconciliation.
• Lead guest relations and a team, manage reservations and rate control.
• Coordinate conference group check-ins and check-outs.

Skills

Guest relations

Team leadership

Reservations

Rate control

Cashiering

Night audit reconciliation

Education

Diploma or degree in Hospitality Management

Tools

Opera PMS

Opera Cloud

Job description

HotelJobs seeks an experienced Front Office Manager to lead operations for a 100+ room hotel. You will drive guest relations, team leadership, reservations, rate control and ensure night audit reconciliation is accurate.

Opera PMS experience is essential; Opera Cloud is a plus. Must hold a diploma/degree in Hospitality Management and be willing to work in a high-volume environment with conference group handling. SA national preferred.