Senior Fraud Operations Leader

Collinson Group; Cape Town; On-site; ZAR 850,000 - 1,200,000; Full time

Job summary

Collinson Group in Cape Town is seeking a Senior Fraud Analyst to act as the operational lead for fraud detection, response and training. You will provide expert guidance, escalate complex cases and ensure timely containment of fraudulent activity.

You will monitor real-time fraud tools, analyse alerts, and produce management information for senior stakeholders, shaping the fraud strategy and protecting customers and the business.

Qualifications

• Strong fraud investigation, detection and prevention expertise.
• Excellent analytical skills and attention to detail.
• Experience monitoring real-time fraud detection platforms.
• Ability to manage, investigate and escalate high-risk cases.
• Knowledge of fraud controls and operational risk management.
• Proven leadership, coaching and mentoring capabilities.
• Strong stakeholder management and cross-functional collaboration.
• Proficiency in Salesforce, CRM platforms, MS Excel and reporting tools.

Responsibilities

• Act as the primary fraud SME within the Cape Town operation.
• Provide on-the-ground guidance and support to the team.
• Monitor fraud controls and detection tools in real time; escalate as needed.
• Deliver on-the-ground fraud training and coaching to colleagues.
• Support onboarding and development of new team members.
• Produce insight-led management information for stakeholders.

Skills

Fraud investigation

Detection and prevention

Leadership

Analytical skills

Stakeholder management

Coaching/mentoring

Communication skills

Salesforce

CRM platforms

MS Excel

Reporting tools

Tools

Datadog

Salesforce

CRM tools

MS Excel

Reporting tools

Job description

Collinson Group in Cape Town is seeking a Senior Fraud Analyst to act as the operational lead for fraud detection, response and training. You will provide expert guidance, escalate complex cases and ensure timely containment of fraudulent activity.

You will monitor real-time fraud tools, analyse alerts, and produce management information for senior stakeholders, shaping the fraud strategy and protecting customers and the business.