Senior Field Service Manager

Fidelity Services Group; Benoni; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

Fidelity Services Group is seeking a Technical Manager in Benoni to oversee service delivery, manage technicians and handle client queries. The role emphasizes safety, stock control, and HR responsibilities within a busy technical service department.

The ideal candidate will have Grade 12, at least 3 years of management experience, strong customer service skills, and PSIRA Grade B registration, with a valid driver’s licence. Knowledge of SAIDSA requirements is advantageous.

Qualifications

• Grade 12 or equivalent
• Minimum 3 years management experience
• Customer Service experience
• People management experience

Responsibilities

• Plan and manage the service callouts
• Liaise with clients with regards to technical and account queries
• Meeting Field Force Transformation (FFT) targets
• Ensure proper stock control and counts in technical vehicles as well as inspections
• Manage Health and Safety and injuries on duties
• Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
• Conduct SHE meetings and toolbox talks with Installations staff
• Identify Training and development needs among staff and coach accordingly
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• People management, including all HR related issues as well as staff development
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing
• Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
• Check and distribute fines to installations staff and obtain signed AOD’s
• Check individual installers cellphone bills and obtain signed AOD’s
• Check Installer drive sheets i.e. arrival and departure times at sites
• Receive and attend to Listener notes and provide feedback
• Address emails received from internal departments and provide feedback

Skills

Customer service experience

People management experience

Management experience

Education

Grade 12 or equivalent

Tools

MS Office

Listener

Outlook

Internet

PSIRA Grade B

Driver's Licence

SAIDSA requirements

Job description

Fidelity Services Group is seeking a Technical Manager in Benoni to oversee service delivery, manage technicians and handle client queries. The role emphasizes safety, stock control, and HR responsibilities within a busy technical service department.

The ideal candidate will have Grade 12, at least 3 years of management experience, strong customer service skills, and PSIRA Grade B registration, with a valid driver’s licence. Knowledge of SAIDSA requirements is advantageous.