Senior Field Service Engineer - Industrial Automation

Placements24; Randburg; Sur place; ZAR 520 000 - 900 000; Plein temps

Avantages offerts par ce poste

Performance bonuses

Medical aid

Provident fund

Training opportunities

Company vehicle

Résumé du poste

Placements24 is seeking a Senior Field Service Engineer to provide on-site technical support, maintenance, and commissioning for advanced industrial automation systems in Randburg. You will handle PLCs, robotics, and SCADA, ensuring minimal downtime for clients.

The role requires hands-on experience with Siemens/Rockwell PLCs, FANUC/ABB robotics, and strong diagnostic skills, with travel across SA as needed. Excellent customer-facing abilities are essential.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering or Mechatronics.
• Minimum of 7 years in field service/technical support for industrial automation systems.
• Hands-on experience with major PLC brands (Siemens, Rockwell), robotics (FANUC, ABB), and SCADA.

Responsabilités

• Provide on-site technical support, installation, commissioning, and maintenance of automation systems.
• Diagnose and resolve hardware, software and integration issues.
• Develop and deliver customer training on system operation and maintenance.
• Create detailed service reports and liaise with internal engineering and sales teams.

Connaissances

Troubleshooting

Customer service

Diagnostic skills

Problem solving

Time management

Formation

Electrical Engineering or Mechatronics degree

Outils

Siemens PLC

Rockwell PLC

FANUC robotics

ABB robotics

SCADA

Industrial networks

Description du poste

About the Role

Our client, a global leader in providing advanced industrial automation solutions, is seeking a highly skilled Senior Field Service Engineer to join their dedicated support team in Randburg . This role is critical for providing on-site technical support, maintenance, and troubleshooting for complex automation systems, including robotics, PLCs, and SCADA. You will be the primary technical point of contact for clients, ensuring minimal downtime and maximum operational efficiency of their automated facilities. The ideal candidate will possess extensive hands‑on experience with industrial automation hardware and software, strong diagnostic skills, and excellent customer-facing abilities. This is a challenging yet rewarding opportunity to work with cutting‑edge technology across various industries. We pride ourselves on excellent customer support and employee development.

Key Responsibilities

• Provide expert on-site technical support, installation, commissioning, and maintenance of industrial automation systems.
• Diagnose and resolve complex hardware and software issues related to PLCs, HMIs, robots, and associated equipment.
• Perform routine maintenance, upgrades, and system optimizations to ensure peak performance.
• Respond promptly to customer service requests and provide timely solutions to minimize operational disruptions.
• Develop and deliver technical training to customer personnel on system operation and maintenance.
• Create detailed service reports, documenting all activities, findings, and resolutions.
• Liaise effectively with the internal engineering and sales teams to ensure customer satisfaction.
• Adhere to all safety protocols and company policies while on customer sites.
• Identify opportunities for system improvements and provide feedback to the R&D department.
• Manage service inventory and spare parts effectively.

Requirements

• National Diploma or Bachelor's degree in Electrical Engineering, Mechatronics, or a related field.
• Minimum of 7 years of experience in field service or technical support for industrial automation systems.
• In-depth knowledge and hands‑on experience with major PLC brands (e.g., Siemens, Rockwell), robotics (e.g., FANUC, ABB), and SCADA systems.
• Proficiency in troubleshooting complex electrical, mechanical, and software issues in an industrial environment.
• Strong understanding of industrial networks and communication protocols.
• Excellent diagnostic and problem-solving skills.
• Exceptional customer service and interpersonal skills, with the ability to build rapport.
• Willingness to travel extensively within South Africa and potentially internationally as required.
• Ability to work independently and manage time effectively in a dynamic field environment.
• Valid driver's license is essential.

Benefits

• Our client offers a highly competitive salary, complemented by performance-based bonuses and allowances for travel.
• Comprehensive benefits include medical aid, a provident fund, and life insurance.
• Opportunities for professional growth are abundant, with advanced technical training programs and support for certifications.
• The company culture is focused on teamwork, customer success, and innovation.
• Additional benefits include paid travel time, company vehicle, and generous annual leave.
• This role provides significant exposure to diverse industrial applications.