Senior Enterprise Support Engineer - Onsite

Placements24; South Africa; On-site; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Medical coverage

Professional certifications

Relocation assistance

Bonuses

Retirement plan

Team events

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, South Africa, seeks a Senior Technical Support Engineer to join our on-site team. You will provide advanced technical assistance for enterprise software, mentor junior engineers, and help enhance support infrastructure.

You will diagnose complex issues, analyze logs, coordinate with engineering, document procedures, and deliver demonstrations to clients while staying current with product updates and best practices.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years in technical support or engineering for enterprise software.
• Strong troubleshooting, communication, and mentoring skills.

Responsibilities

• Provide in-depth technical support for complex enterprise software issues.
• Analyze logs and diagnostics to identify root causes.
• Develop and implement solutions with minimal client impact.
• Collaborate with engineering to report bugs and suggest improvements.
• Create and maintain detailed troubleshooting guides.
• Train and mentor junior support engineers.
• Manage client escalations to ensure timely resolutions.
• Conduct product demonstrations and client trainings.
• Stay current with product updates and best practices.
• Log all activities accurately in the ticketing system.

Skills

Server administration

Networking concepts

Database management

Scripting (Python, Bash)

English fluency

Leadership mentoring

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Placements24 in Richards Bay, KwaZulu-Natal, South Africa, seeks a Senior Technical Support Engineer to join our on-site team. You will provide advanced technical assistance for enterprise software, mentor junior engineers, and help enhance support infrastructure.

You will diagnose complex issues, analyze logs, coordinate with engineering, document procedures, and deliver demonstrations to clients while staying current with product updates and best practices.