Senior Duty Manager | Lb

HotelJobs; Addo; On-site; ZAR 257,000 - 268,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced and professional Senior Duty Manager to join a luxury safari lodge. This urgent role requires strong leadership, guest relations, and the ability to oversee daily lodge operations while maintaining exceptional service standards.

Based in a luxury safari lodge, the role demands hands-on leadership, staff supervision, and a commitment to health and safety, with flexibility to work shifts and weekends. Immediate availability is advantageous.

Qualifications

Responsibilities

• Oversee daily lodge operations, ensuring smooth and efficient service delivery across all departments.
• Supervise and support staff, maintaining high standards of professionalism and guest service.
• Manage guest arrivals, departures, requests and complaints with care and efficiency.
• Coordinate with housekeeping, food and beverage, kitchen and other departments to ensure seamless operations.
• Conduct operational checks to ensure the property maintains its luxury standards.
• Assist with staff scheduling, briefings and performance management.
• Monitor guest feedback and implement improvements where necessary.
• Support lodge management with administrative duties, reporting and operational planning.
• Ensure compliance with health, safety and operational procedures.

Job description

Senior Duty Manager – Luxury Safari Lodge

Location: Hunters / Gora

Salary: R23,000 per month, potentially negotiable up to R24,000

Position: Urgent

Kendrick Recruitment is seeking an experienced and professional Senior Duty Manager to join a luxury safari lodge. This is an urgent opportunity for a dedicated hospitality professional with strong leadership abilities, excellent guest relations skills and the ability to oversee daily lodge operations while maintaining exceptional service standards.

Key Responsibilities:

• Oversee daily lodge operations, ensuring smooth and efficient service delivery across all departments.
• Supervise and support staff, maintaining high standards of professionalism and guest service.
• Manage guest arrivals, departures, requests and complaints with care and efficiency.
• Coordinate with housekeeping, food and beverage, kitchen and other departments to ensure seamless operations.
• Conduct operational checks to ensure the property maintains its luxury standards.
• Assist with staff scheduling, briefings and performance management.
• Monitor guest feedback and implement improvements where necessary.
• Support lodge management with administrative duties, reporting and operational planning.
• Ensure compliance with health, safety and operational procedures.

Requirements:

• Previous experience in a senior duty management or supervisory role within a luxury lodge, hotel or similar hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and guest relations abilities.
• A hands‑on approach with exceptional attention to detail.
• Ability to multitask, solve problems and remain calm under pressure.
• Strong organisational and administrative skills.
• A professional, guest‑focused attitude and passion for hospitality.
• Flexibility to work shifts, weekends and public holidays as required.
• Availability to take up the position urgently will be advantageous.