Senior Duty Manager

Kendrick Recruitment; Plettenberg Bay; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Kendrick Recruitment is seeking a Senior Duty Manager for a prestigious luxury hotel in Plettenberg Bay. This role offers a clear path toward an Assistant General Manager position as the hotel grows.

Strong leadership, guest service excellence and the ability to manage multiple departments are essential. Ideal candidates bring 3–5 years in duty management within luxury hospitality, a hands-on leadership style, and a proactive approach to guest satisfaction.

Qualifications

• Minimum 3–5 years’ experience in a similar duty management or operational role within a luxury hospitality environment.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Well-groomed and professional presentation.
• Computer literate with a good understanding of hotel systems and Microsoft Office

Responsibilities

• Oversee daily operations across all departments to ensure smooth and efficient service delivery.
• Ensure all guest interactions are handled professionally and with genuine care.
• Maintain high levels of guest satisfaction through attention to detail and service excellence.
• Support the General Manager in administrative and operational duties.
• Lead and motivate the team to maintain the hotel’s luxury standards.
• Assist in managing stock control, scheduling, staff performance and training.
• Monitor and improve service standards and procedures.
• Act as Manager on Duty when required, ensuring seamless communication between departments

Skills

Leadership

Guest service

Problem solving

Communication

Team management

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2026/09/16

Job Information

TBC

City Plettenberg Bay

State/Province Western Cape

6600

Job Description

Senior Duty Manager | Luxury Hotel | Plettenberg Bay

Salary: Negotiable Depending on Experience

Kendrick Recruitment is now seeking a Senior Duty Manager for a prestigious luxury hotel located in Plettenberg Bay. This is an excellent opportunity for a dynamic and enthusiastic hospitality professional who is ready to take the next step in their career and grow into an Assistant General Manager position in the near future.

The Ideal Candidate:

Vibrant and energetic with a charismatic presence

A natural leader with a hands-on approach

Passionate about delivering exceptional guest service

Proactive with a strong sense of responsibility and ownership

Able to adapt quickly and make sound decisions under pressure

Key Responsibilities:

Oversee daily operations across all departments to ensure smooth and efficient service delivery

Ensure all guest interactions are handled professionally and with genuine care

Maintain high levels of guest satisfaction through attention to detail and service excellence

Support the General Manager in administrative and operational duties

Lead and motivate the team to maintain the hotel’s luxury standards

Assist in managing stock control, scheduling, staff performance and training

Monitor and improve service standards and procedures

Act as Manager on Duty when required, ensuring seamless communication between departments

Requirements:

Minimum 3–5 years’ experience in a similar duty management or operational role within a luxury hospitality environment

Strong leadership and interpersonal skills

Excellent communication and problem-solving abilities

Well-groomed and professional presentation

Computer literate with a good understanding of hotel systems and Microsoft Office

Flexible and willing to work shifts, weekends, and holidays as required