Senior Developer

RTT; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Balfour Beatty plc in Johannesburg is seeking an IT Business Partner to align IT services with Contract Logistics Warehousing needs. You will translate business requirements into practical technology solutions and ensure system stability and SLA-compliant support.

The role collaborates with site operations, sales and customers, leads IT demand management, coordinates deployments, and identifies opportunities to improve accuracy and cost-to-serve.

Qualifications

• Bachelor's degree in IT or related field
• Minimum 5 years in IT business partnering or IT service management
• Minimum 10 years in logistics, warehousing, or 3PL
• Experience supporting WMS and warehouse technology
• ITIL Foundation or equivalent certification (advantageous)
• PM/BA certification (advantageous)
• Valid driver's license and willingness to travel to sites (Essential)

Responsibilities

• Serve as the single point of contact between business and IT for warehousing matters
• Understand business priorities and translate them into technology solutions
• Coordinate IT demand and manage the project pipeline with stakeholders
• Oversee IT support at warehouse sites and ensure SLA adherence
• Coordinate system changes, testing and releases with minimal disruption
• Foster business-IT engagement forums and communicate IT plans
• Monitor performance, drive root-cause analysis and continuous improvement
• Support change management and user training to drive adoption

Skills

Relationship management

Business analysis

Verbal & written communication

Problem solving

Vendor management

Project coordination

Negotiation

Data reporting

Time management

Education

Bachelor's degree in IT/related field

Tools

Power BI

MS Office

IT ticketing systems

Job description

To act as the strategic link between Contract Logistics Warehousing operations and the IT function by understanding business needs and translating them into practical, reliable technology solutions. The role manages stakeholder relationships, prioritises IT demand, and coordinates the implementation and support of warehouse systems and infrastructure. It ensures system stability, SLA-compliant IT support, and continuous improvement that enable efficient warehouse operations and customer service delivery.

DUTIES & RESPONSIBILITIES:

• Build and maintain strong relationships with Contract Logistics Warehousing management, site operations, Sales and customer stakeholders to understand business priorities and technology needs.
• Act as the single point of contact between the business and IT for warehousing matters, escalating and resolving issues timeously.
• Facilitate regular business–IT engagement forums and communicate IT plans, changes and planned outages.
• Gather, analyse and document business requirements, process pain points and improvement opportunities for warehouse and customer operations.
• Manage and prioritise the IT demand pipeline with the business and IT leadership, supported by business cases where required.
• Oversee IT support to warehouse sites, including service desk, on-site support, end-user devices, hardware and network connectivity, ensuring incidents and requests are resolved within SLA.
• Monitor SLA performance, track recurring incidents and drive root-cause resolution with IT support teams and service providers.
• Coordinate business continuity and disaster recovery readiness for critical warehouse systems.
• Partner with business and IT application teams to ensure WMS, TMS, ERP, RF scanning, barcode/label printing, EDI/API integrations and reporting tools are available, stable and fit for purpose.
• Coordinate system changes, upgrades, testing, user acceptance testing and releases with minimal disruption to warehouse operations.
• Recommend digital, automation and system optimisation opportunities that improve accuracy, productivity and cost-to-serve.
• Assess customer IT requirements, including integration, data exchange, hardware, connectivity and reporting, with Sales, Solutions Design and Operations.
• Coordinate IT readiness for site start-ups, customer go-lives and customer-specific integrations.
• Coordinate or support warehousing IT projects within scope, time and budget, with clear stakeholder communication and risk management.
• Manage software, hardware and service provider relationships, monitoring vendor performance, contracts, licences and costs.
• Support change management and user training to drive system adoption.
• Compile accurate IT service, project and cost reports and dashboards for business and IT leadership.

Skills and Experience

Minimum Requirements (Qualifications & Experience)

• Bachelor's degree or National Diploma in Information Technology, Information Systems, Computer Science or a related field (Essential)
• Minimum 5 years' experience in IT business partnering, business relationship management, IT service management or IT support (Essential)
• Minimum 10 years' experience in a logistics, warehousing, supply chain or 3PL environment (Essential)
• Experience supporting WMS and warehouse technology (Essential)
• ITIL Foundation or equivalent service management certification (Advantageous)
• Project management or business analysis certification, e.g. PMP, PRINCE2 or CBAP (Advantageous)
• Valid driver's license and willingness to travel to warehouse and customer sites (Essential)

Required Knowledge

• Warehouse and contract logistics operations and processes
• WMS, TMS and ERP principles, RF scanning, EDI/API integration
• IT service management (ITIL): incident, problem, change and SLA management
• IT infrastructure, networks and end-user computing
• Information security, POPIA and IT governance
• Project and change management methodologies
• MS Office, Power BI/reporting tools and IT ticketing systems

Required Skills

• Relationship and stakeholder management
• Business analysis and requirements gathering
• Verbal and written communication
• Problem-solving and root-cause analysis
• Vendor and contract management
• Project coordination and planning
• Negotiation and influencing
• Reporting and data analysis
• Time management and prioritisation

Other

• Customer and service orientation
• Collaboration and the ability to influence without authority
• Examining information and providing insights
• Ownership, accountability and taking action