Senior Contract Administrator

Bidvest Protea Coin; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service provider in Centurion is seeking a Senior Administrator for their Critical Infrastructure Division. The role involves overseeing vetting payments, managing customer accounts, and improving administrative processes. The ideal candidate should have a diploma in Finance or Business Administration, with at least 3 years of relevant experience. Proficiency in MS Office and a keen attention to detail are essential. They offer an opportunity to enhance operational efficiencies and maintain positive customer relationships.

Qualifications

• Minimum 3 years’ experience in accounts administration or debtor control.
• Exposure to vetting, compliance, or security service environments preferred.
• Clean disciplinary, criminal and credit record.

Responsibilities

• Administer all vetting-related invoices and reconciliations.
• Act as point of contact for customer queries.
• Document and streamline vetting-to-payment workflows.

Skills

Strong administrative skills

Attention to detail

Effective communication

Customer service orientation

Problem-solving mindset

Education

Diploma in Finance or Business Administration

Tools

MS Office (Excel, Word, Outlook)

Financial systems

Job description

A vacancy exists for a Senior Administrator – MTN Vetting in the Critical Infrastructure Division based in Centurion Head Office

Position Overview

The Senior Administrator – Vetting Payments will provide dedicated oversight of all vetting-related financial activities, ensuring accuracy, accountability, and efficiency in payment processes. This role will manage debtor accounts, resolve customer queries, and implement process improvements that reduce delays, strengthen compliance, and support revenue recovery.

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following :

Payment Oversight

• Administer all vetting-related invoices, reports, and reconciliations.
• Track and follow up on outstanding payments to ensure timely collection.
• Escalate overdue accounts and collaborate with finance to mitigate risks.

Customer Account Management

• Act as the primary point of contact for vetting-related customer queries and disputes.
• Provide accurate, professional, and timely responses supported by service documentation.
• Maintain positive relationships with customers through effective communication.

Process Administration & Improvement

• Document, update, and streamline vetting-to-payment workflows.
• Implement SOPs and billing timelines to improve turnaround times.
• Identify administrative gaps and propose improvements for greater efficiency.

Accountability & Reporting

• Maintain accurate records of payments, reconciliations, and customer correspondence.
• Produce monthly debtor and payment status reports for management review.
• Take ownership of vetting payment activities, ensuring compliance with company standards.

Key Deliverables

• Timely collection of vetting-related payments.
• Accurate, up-to-date debtor reporting.
• Documented processes and SOPs to support operational efficiency.
• Positive customer feedback on payment-related engagements.

Performance Metrics

• Reduction in overdue vetting accounts.
• Accuracy of debtor reconciliations and reports.
• Average turnaround time for query resolution.
• Documented process improvements implemented.

Key Skills & Competencies

• Strong administrative and organizational skills.
• Excellent attention to detail and accuracy.
• Effective communication and customer service orientation.
• Ability to prioritize workload and manage multiple deadlines.
• Proactive and accountable with a problem-solving mindset.

Qualifications & Experience

• Diploma in Finance, Business Administration, or equivalent (degree advantageous).
• Minimum 3 years’ experience in accounts administration, debtor control, or financial operations.
• Exposure to vetting, compliance, or security service environments preferred.
• Strong proficiency in MS Office (Excel, Word, Outlook) and financial systems.
• Clean disciplinary, criminal and credit record.