Senior Content Designer: Multimedia & AI-Driven UX

Ten Group; Cape Town; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangements (up to 60% at

Hybrid work arrangements; up to 60% at

Paid time off

Paid Sabbaticals

Ten Loyalty Rewards

Remote travel opportunities

Employee discounts

Medical aid contribution

EHW services

Off-street parking

Job summary

Ten Lifestyle Management Group is seeking a Content Design Specialist to produce and refine high-quality content across travel, dining, lifestyle, and partner promotions. You will manage the full content lifecycle from ideation to publishing, ensuring materials meet top editorial and brand standards across digital platforms.

You will apply content design principles to improve structure, discoverability, and member experiences, collaborating with internal teams and external partners.

Qualifications

• Exceptional writing, editing, and proofreading skills with an eye for detail and clarity.
• Ability to produce multimedia content (written, audio, and video) using appropriate tools and AI-driven solutions.
• Experience overseeing and managing taxonomies, metadata enrichment and user journeys
• Strong organisational and time management abilities, with the capacity to handle multiple projects.
• Flexibility and resilience in adapting to evolving content needs and new technologies.
• Accountability for content performance and engagement metrics, with an ability to identify and act on opportunities for improvement.
• Understanding of content discoverability, user journeys, and digital content best practices, with the ability to balance editorial quality and member experience.
• Proficiency in content management systems, including content publishing, metadata management, tagging, and content governance. Familiarity with AI-assisted content creation and optimisation tools.

Responsibilities

• Research, write, and edit content spanning travel, dining, lifestyle, and partner promotions, as well as eCRM, events, guides and articles.
• Support the Head of Content in identifying and recommending editorial direction for new projects.
• Create and adapt content across multiple formats, including print, digital, audio, and video.
• Organise, tag, publish, and maintain content within Ten's digital platforms, ensuring content is accurately categorised, easy to find and aligned to our member needs and journeys.
• Apply content design principles to structure information clearly, improve usability, and support engagement across member-facing digital experiences.
• Manage content publishing workflows across web, app, and other digital channels, ensuring content is presented accurately and effectively.
• Contribute to content governance activities, helping maintain content quality, consistency, metadata standards, and platform best practices.
• Execute quality control from end-to-end of the content process, ensuring quality, consistency, and adherence to editorial guidelines.
• Model adoption of AI tools in production to ensure our processes remain relevant, up-to-date, and efficient.
• Maintain a deep understanding of brand voice, ensuring all content is engaging, accurate, and on-message.
• Monitor content performance, gather insights, and continuously optimise for impact and engagement.
• Provide mentorship to junior team members, instilling Content team values and editorial excellence.

Skills

Writing & Editing

Multimedia content

Content governance

CMS proficiency

Stakeholder collaboration

AI-assisted content tools

Tools

AI-assisted content tools

Tagging & metadata tools

Content publishing platforms

Job description

Ten Lifestyle Management Group is seeking a Content Design Specialist to produce and refine high-quality content across travel, dining, lifestyle, and partner promotions. You will manage the full content lifecycle from ideation to publishing, ensuring materials meet top editorial and brand standards across digital platforms.

You will apply content design principles to improve structure, discoverability, and member experiences, collaborating with internal teams and external partners.